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Over 1000 spam emails in 20 minutes

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Frequent Visitor

Over 1000 spam emails in 20 minutes

I received 0ver 1000 email messages from different sources in a 20 minute time span. My email filter is enabled on the Xfinity website. I was on the phone with tech support for 25 minutes and talked with three different people. When the third rep told me I need to set up email filters (for 1000 messages) I decided to hang up. Nothing like this has happened before, and I want to be sure it doesn't happen again.

 

Hopefully this forum is monitored by Comcast and someone who is able to figure out the issue and solve it will contact me.

 

Thanks in advance.

Accepted Solution

Re: Over 1000 spam emails in 20 minutes

Sorry, I forgot to get back to you.  MailChimp said they have disabled messages to your address for 2-3 days from their platform.

View answer in context
Gold Problem Solver

Re: Over 1000 spam emails in 20 minutes

First thing to do is to change your password and secret question.  On the homepage, scroll down to QUICK LINKS and click on RESET PASSWORD.

Check your Sent Folder and see if the spam emails show there?

 

Run a full scan of your PC, just INCASE you picked up a virus.

 

Call:

Comcast Customer Security Assurance: 1-888-565-4329 (7 days a week from 6AM to 2PM ET), http://security.comcast.net/get-help/contact-comca​st-security.aspx.





Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Official Employee

Re: Over 1000 spam emails in 20 minutes

richf7,

 

This is possibly done to cover up another event, such as someone improperly using your account to order something at an online retailer, or some other account, where the receipt/info would go to your comcast.net address.  I'm still looking to see if I can spot it.





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Frequent Visitor

Re: Over 1000 spam emails in 20 minutes

Thanks.

Official Employee

Re: Over 1000 spam emails in 20 minutes

Nothing is standing out to me.  Sometimes they're really obvious, other times not so much.  It depends on the account/vendor being scammed. Please check your credit cards and look for odd transactions.





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Frequent Visitor

Re: Over 1000 spam emails in 20 minutes

Thank you both. I changed my account password and credit card activity, and just finished a virus scan. Everything is normal.

Frequent Visitor

Re: Over 1000 spam emails in 20 minutes

I changed my password and now I'm unable to send email messages from my iPad, iPhone, and  Outlook on my desktop. I updated each of them with the new password. I can receive messages  but when I send the following appears: "cannot Send Mail...the username or password is 

incorrect." I deleted the Comcast profile from the mobile devices and Outlook and adding them back, but the problem persists.

 

Please advise.

New Poster

Re: Over 1000 spam emails in 20 minutes

You also need to change your password for the outgoing mail on each of your mobile devices. You can find that here:

Settings

Mail, Contacts, Calendars

Tap on your account

Scroll down to the Outgoing Mail server

Tap SMTP

Tap the Primary Server's name

Change the password for the outgoing mail server

Frequent Visitor

Re: Over 1000 spam emails in 20 minutes

I'm back to square one...just received 50 spam messages in 10 minutes. This is frustrating.

Frequent Visitor

Re: Over 1000 spam emails in 20 minutes

Over 400 in the past 45 minutes

Official Employee

Re: Over 1000 spam emails in 20 minutes

I added a filter ("AddedByAA") to your Webmail, to try to filter that garbage into the Junk folder.  This should a) keep it out of your inbox b) also create a spam report.  I can see a definitive source, but unfortunately, that source has a wide range of applications and senders.  I'll see if I can reach out to them and get some help from them.





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Frequent Visitor

Re: Over 1000 spam emails in 20 minutes

Thanks for your help.

 

The junk mail is still pouring in. I spoke with Xfinity Security and they told me it's probably malware or a virus on my Mac, which didn't seem to make sense if the spam is getting through Outlook, two different mobile devices, and the Xfinity website. I ran Malware Bytes and Avira AV anyway. Neither of them found anything.

 

 

Official Employee

Re: Over 1000 spam emails in 20 minutes

It's not a virus, it's largely coming from a provider called Mandrill, owned by a company called Mail Chimp (a legit company).  From what I can see, the attack is messages following a pattern of info@(Domain).  You might be able to tweak the filter to move things into the Junk folder for you.  I'm looking for a contact there.





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Frequent Visitor

Re: Over 1000 spam emails in 20 minutes

I really appreciate your help.

 

The spam messages contain the same keywords - newsletter, subscribe, unsubscribe, or confirm -  either in the body, subject, or header. I set up Outlook filters on my desktop for those words and practically all the spam is going to my junk mail folder. Unfortunately there isn't a way to filter junk mail from mobile devices. My phone has 1,600 messages in the inbox.

 

Thanks again.

Official Employee

Re: Over 1000 spam emails in 20 minutes

Sorry, I forgot to get back to you.  MailChimp said they have disabled messages to your address for 2-3 days from their platform.





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Frequent Visitor

Re: Over 1000 spam emails in 20 minutes

The spam has stopped. Great job. Tell your boss I said you deserve a raise and a promotion!