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Outgoing mail

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Regular Visitor

Outgoing mail

I cannot send email from my mobile device. Receive message that usernamr or password are in correct.  Username & password havr not been changed.  If I login to xfinity from mobile device using the same username & password, I can send email. How do I fix this problem?

Accepted Solution

Re: Outgoing mail

That worked!! Thank you so much, very helpful !!
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Email Expert

Re: Outgoing mail

Are you using an iPhone or IPad?




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Regular Visitor

Re: Outgoing mail

Yes, ipad & iphone
Email Expert

Re: Outgoing mail

In iOS, you need to change the password in two places------for the incoming server, and then again for the outgoing smtp server. Did you do that? If not, to change it for the smtp server;


go to "Settings" on the home screen, then scroll down to" Mail, Contacts, Calendars", click on the account, and then on the next screen tap the "account" again. Scroll down to "SMTP" and tap that. Then tap "smtp.comcast.net". On the next screen you will see the password. Change it and then tap "Done" in the upper right hand corner of the screen.  You'll need to do this on both the phone and the iPad.




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I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Was your question answered? Mark it as an accepted solution!solution Icon
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Regular Visitor

Re: Outgoing mail

That worked!! Thank you so much, very helpful !!