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Opened email

New Poster

Opened email

Every time I open email there is an emoji monkey head instead of an open envolope.  How do I change this?

Email Expert

Re: Opened email

Where are you seeing this?  How are you accessing your email--------on a computer with a browser, or on a tablet or what?




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New Poster

Re: Opened email

I am using an iPad Air. Do you know how I can get rid of that emoji? Any help would be greatly appreciated. 

Official Employee

Re: Opened email

Hi Pab7, are you still seeing a monkey emoji while trying to access your email? If so, can you please provide a picture of your screen so that I can see what exactly you see on your end?




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