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One email recipient does not receive my emails from Outlook & Comcast

Regular Visitor

One email recipient does not receive my emails from Outlook & Comcast

I am able to receive emails in my outlook from all people. However, all of a sudden there is one business associate that does not receive My emails, but I can receive His in my Outlook. I have to use gmail account for Him to receive mine. What could be the problem? 

Email Expert

Re: One email recipient does not receive my emails from Outlook & Comcast

Call Comcast security to see if there is a blocking issue with that person's email domain--------------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329




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Regular Visitor

Re: One email recipient does not receive my emails from Outlook & Comcast

I will call them . thank you for direction with this.

Regular Visitor

Re: One email recipient does not receive my emails from Outlook & Comcast

 I called them but they said it isnt on their end. No solution to this point.

Email Expert

Re: One email recipient does not receive my emails from Outlook & Comcast

Have your recipient call their ISP to see if the block is at that end.




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We ask that you post publicly so people with similar questions may benefit from the conversation.
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I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
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