Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,807,840

members

17

online now

1,953,740

discussions

Top

Older Email Viewing

Regular Visitor

Older Email Viewing

Unable to view ANY older email located in th IN box older than 15 days.

Had Email w attachments from 2015, and need to select an view several of them.

All settings are set to delete NEVER, so where might it be??

Gold Problem Solver

Re: Older Email Viewing


pkd101 wrote:

Unable to view ANY older email located in th IN box older than 15 days.

Had Email w attachments from 2015, and need to select an view several of them.

All settings are set to delete NEVER, so where might it be??

 

Try this:

RIGHT CLICK on the Trash Folder, then click on Recover Deleted messages.  A window will open showing deleted emails.  Scroll through and see if any of the emails you need are there.  If you find any of them, highlight them, then click on the small arrow on the upper left corber of the window.  A NEW window will open which allows you to move those highlighted messages back to your Inbox.


 



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




New Poster

Re: Older Email Viewing

This was NOT a very helpful answer.  I had the same problem.  I could NOT view emails older than 15 days old.  After I deleted multiple (choosing them one by one... whic is very annoying), I was still not able to view older emails.  My inbox showed upwards of 3,825 messages, BUT only a few were visible.

 

Sooooo... i had to choose the down arrow on the right hand side scroll bar and keep it down to move through to older emails.

 

And these guys are supposed to be experts?!!!