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Off Toics, but S5 photo download and backup

Regular Contributor

Off Toics, but S5 photo download and backup

I know not Comcast related but...

I have always got solid advice here and now another dilema.

Trying to download and back up the photos from my Android Samsung galaxy S5 to my PC and/or portable USB drive.

Tried Samsung's KIES and Smart Switch programs.

Neither seems to work correctly.

Tried using 2 settings on the phone; media device and camera.

I turned on the "debugging" which helped on my old phone.

Looks like the connection "pulses" like phone gets connected, then breaks connection...???

I have been able to get small portions and then gets interupted.

Tried 3 different laptops, multiple usb cables and all act similar.

I must be missing something.

If anyone has any advice, I could use it.

THANKS very much ! ! !