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Not receiving some emails from specific sender.

New Poster

Not receiving some emails from specific sender.

Hi.

I just started getting the problem of not receiving some emails. I have not had this problem with the sender until yesterday.  My sender is sending me emails from gmail, some with attachments and some without, to my comcast email and it's not getting through. It is just one specific sender that I know of. I narrowed it down to my comcast account because I had the sender send myself the email to my comcast address and cc me on my gmail address. I received it on my gmail account but not my comcast account. I use Outlook for comcast but I even checked the webmail on comcast with nothing there. I checked the spam folder also and it's not there.

 

Please help, these are important emails.

 

Thank you.

Contributor

Re: Not receiving some emails from specific sender.

I'm having the same problem. All of a sudden, I am not receiving mail from a friend who uses AOL. Her mail does not arrive at my Comcast mail box...but when she sends it to both Comcast and my Gmail address, it arrives at Gmail, but not Comcast. So, I know it is Comcast blocking her mail for some unknown crazy reason. What ever is causing them to block people's mail should stop, because there isn't any excuse for this. 

New Poster

Re: Not receiving some emails from specific sender.

We're having the exact same issue. No AOL email is getting through. Plus, I just sent a test email from one comcast address to another and nothing. The silence from Comcast is deafening, as usual.

Email Expert

Re: Not receiving some emails from specific sender.

You can call Comcast security and see if there is a block in place due to prior spam issues----------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329




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New Poster

Re: Not receiving some emails from specific sender.

same issue, Comcast not responsive as usual,,,what a joke

Official Employee

Re: Not receiving some emails from specific sender.


gwhite0912 wrote:

same issue, Comcast not responsive as usual,,,what a joke


 

gwhite0912-

 

Someone suggested she contact support.  I assume she did, she didn't followup here again.

 

Are you having issues recieving mail from a specific sender?

 

ComcastDaveL





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New Poster

Re: Not receiving some emails from specific sender.

Same issue, as far as I know it is just 1 person.  But I have no way of knowing.  I also had them CC my Gmail and it went through to Gmail but not my comcast.  I then had them use a secondary comcast email and it didn't go through.  Comcast seems to be blocking this person for some unexplained reason.  It's frustrating and so far has cost me $525 because they thought I was ignoring them.  They are using my Gmail until I get it straightened out, so the financial loss shouldn't increase, I just hope others aren't having the same problem and I don't know about it.