Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,806,884

members

70

online now

1,952,782

discussions

Top

Not receiving emails

Regular Visitor

Not receiving emails

Anytime my office sends emails to a customer with a comcast email address our client's are not receiving them. What are the proper steps to see if our company is being blocked? We are sending emails through Docusign which I've read somewhere Comcast uses too I think, so it's confusing that our Docusign emails will not go through. 

 

Any assistance greatly appreciated. 

 

Gus

 

Official Employee

Re: Not receiving emails


stangpilot1 wrote:

Anytime my office sends emails to a customer with a comcast email address our client's are not receiving them. What are the proper steps to see if our company is being blocked? We are sending emails through Docusign which I've read somewhere Comcast uses too I think, so it's confusing that our Docusign emails will not go through. 

 

Any assistance greatly appreciated. 

 

Gus

 


stangpilot1-

 

Please private message me details (sender and recipient email addresses, dates)

 

ComcastDaveL

 

At the top of each Forum page you will see a small envelope

 

This is the icon for Private Messages, referred to as `PM's'. A Private Message is a way to communicate in private, to another User, Moderator, or Administrator out of public view in the Forums.

 

The gray envelope icon will have a number next to it if you have any new messages waiting.

 

To open a PM to read it, double click on the envelope. If you click on the white envelope a window will open with tabs for your Private Message Inbox, Sent Messages, Friends, Ignored Users, and Compose new Message. You can also access this area by clicking on the Username in a Thread or post. By default, Private Messages are enabled. You can disable this feature in My Settings>Preferences> Private Messenger.





Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Email Expert
Moved:

Re: Not receiving emails

Regular Visitor

Re: Not receiving emails

Thank you for the reply, will send you the information shortly.

 

Official Employee

Re: Not receiving emails


stangpilot1 wrote:

Thank you for the reply, will send you the information shortly.

 


Don't see it, you can try sending a private message to CC_AA.

 

But, I suspect it's the same reason as last time.





Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon