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Not receiving emails from FatWallet

Regular Visitor

Not receiving emails from FatWallet

I am not receiving any emails from fatwallet.  I have read on fatwallet website that this is an issue with Comcast blocking their emails.
Email Expert

Re: Not receiving emails from FatWallet

You need to call Comcast security to get this sorted out--------------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329




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Official Employee

Re: Not receiving emails from FatWallet

This should be resolved now.  A number of people had marked their messages as spam, so the tipping point was reached.  They should be coming through now.





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Regular Visitor

Re: Not receiving emails from FatWallet

 

 

Still not receiving any from them. Is there any settings I could make on my end?

Should I give Comcast Customer Security Assurance a call like Latoque suggested?

Regular Visitor

Re: Not receiving emails from FatWallet

Still not receiving any from them. Is there any settings I could make on my end?

Official Employee

Re: Not receiving emails from FatWallet

You can turn on your spam filter and have those messages go to your spam folder.  I'm trying to see why they keep getting flagged as spam, but that setting can help you in the meantime. 





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Regular Visitor

Re: Not receiving emails from FatWallet

Hi, I have been doing some testing for the last 6 days, I created a second account with Fatwallet (subscribed to 8 topics) and set it up with my second Comcast email account and still do not receive any subscription updates from either email accounts. I set both with the spam filter and directed those messages to go to my spam folder, I tested by turning off both spam filters with the same results. I also changed both Fatwallet email accounts to Gmail accounts and now receive 100% of all topic email updates through Gmail's email.

 

During this time I setup support tickets on both Fatwallet accounts with 2 different technicians and they both said that Comcast and AT&T U-verse blocks email topic alerts from Fatwallet. So it seems that I cannot trust Comcast email accounts to send me all my emails. Pretty sad!

Official Employee

Re: Not receiving emails from FatWallet

If you have a contact at Fat Wallet, I'd be happy to try to work out any issues they're having delivering to Comcast.





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Official Employee

Re: Not receiving emails from FatWallet

I've reached out to Fat Wallet through their web form and asked them to have a messaging engineer contact me so that we can work to resolve this.





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