Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,844,621

members

970

online

36,627

topics

Top

Not receiving Myspace emails

Frequent Visitor

Not receiving Myspace emails

I'm trying to reset my MySpace password but I'm not receiving the reset email from them. I think the emails are being blocked. Can anyone help me?

Official Employee

Re: Not receiving Myspace emails

I didn't see any messages for you from MySpace being marked as spam.  I did see some weirdness from their IPs, and made some slight changes.  When is the last time you requested a password reset?  Do you have your spam folder enabled?





Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Frequent Visitor

Re: Not receiving Myspace emails

I requested one last night one more time before I did this forum and I believe so how do I check?
Official Employee

Re: Not receiving Myspace emails

Click on the Gear in the upper right corner of the webmail, and then click Advanced Settings.  You have the spam messages set to go to your inbox

 

I checked for the last few days, and there is nothing from MySpace.  Can you get them to send you any other mail?  Do you have a contact at MySpace that I could reach out to?





Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Frequent Visitor

Re: Not receiving Myspace emails

I just did that and it is still not working. I tried contacting them but they just have an automated thing :/ This is the forum I found and the reason I posted on here: http://forums.xfinity.com/t5/Email-Web-Browsing/Not-receiving-MySpace/td-p/1580595


Official Employee

Re: Not receiving Myspace emails

Let me try to reach out to their postmaster account and see if they can be of any help.  This doesn't always work, but let me see what I can do.





Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Frequent Visitor

Re: Not receiving Myspace emails

Thank you so much!

Frequent Visitor

Re: Not receiving Myspace emails

Have you found out anything?

Official Employee

Re: Not receiving Myspace emails

My direct request to MySpace went unanswered.  My industry request got a side response, so that person is going through some back channels to try to get a contact for this.





Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Frequent Visitor

Re: Not receiving Myspace emails

Awesome! Thank you so much for your help!
Frequent Visitor

Re: Not receiving Myspace emails

Any news?

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 10 replies
  • 979 views
  • 0 kudos
  • 2 in conversation