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Not "Receiving" emails in outlook express!

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Posted by
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Message 1 of 6
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I have reviewed all settings and they are all set right, per comcast instructions. However, I have not received any incoming email since 1/23/12, even though I can send emails fine, even to myself. Everyone who sends me one says it shows to go through on their end, but I am not getting them. Would this be do to OE server having problems? If so, what can I do?

Thanks!

5 REPLIES
Posted by
Customer Expert

Message 2 of 6
3,140 Views
Can you see the messages in the web-based Xfinity Connect? Have you changed your password to stop any other email client from grabbing the incoming mail? Did this work previously? There isn't a separate Outlook Express server.



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Posted by
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Message 3 of 6
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No password changes have been made and I am the sole owner of accounts on this computer.

And no, not even getting copys of them now in my comcast email, like I was before... had a copy of all emails in both OE and comcast email programs.

Posted by
Customer Expert

Message 4 of 6
3,167 Views
Solution
Change your password to a strong one.

That will prevent whatever is grabbing your mail from taking it. Your password could have been guessed or some other email client might be grabbing it and deleting it.

Then send yourself an email.



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Posted by
Customer Expert

Message 5 of 6
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Now that I gather you changed your password and can get email, look around your computer and see if you have another email client running that grabbed your email. The missing email may be there.




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I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
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I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
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I am not a Comcast employee.

Was your question answered?
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Posted by
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Message 6 of 6
3,063 Views

No, actually I rechecked my Comcast email and found that I had stupidly checked the box in pref. to stop incoming mail, there, which also affected my OE mail account..  DUH!

 However, I do thank you for all your time & help.