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Not Receiving Email

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New Poster

Not Receiving Email

I am no loger getting any emails in my inbox. My parents have tried sending me things and I never recieve them. Any site that I requested emails from don't send either. What should I do?

Accepted Solution

Re: Not Receiving Email

What happens if you log into Xfinity Connect webmail and send a test message to yourself? Does it send? Do you receive it?

 

Is Spam Filtering turned on under Users & Preferences / (username) / Email Settings at https://customer.comcast.com/Secure/UserSettings? If it is, is "Save a copy of emails marked as spam" also selected? If it is not, mail that they believe to be spam will discarded.

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Gold Problem Solver

Re: Not Receiving Email

Check your "Email Safe List" setting under Users & Preferences / (username) / Email Settings at https://customer.comcast.com/Secure/UserSettings. This option sometimes gets turned on when it should be off. If you can't find the "Email Safe List" setting you'll need to log in with the Primary user ID.

New Poster

Re: Not Receiving Email

It's still not working, I tried turning that option on then off again, and it hasn't changed anything. anything else I could try?

Gold Problem Solver

Re: Not Receiving Email

What happens if you log into Xfinity Connect webmail and send a test message to yourself? Does it send? Do you receive it?

 

Is Spam Filtering turned on under Users & Preferences / (username) / Email Settings at https://customer.comcast.com/Secure/UserSettings? If it is, is "Save a copy of emails marked as spam" also selected? If it is not, mail that they believe to be spam will discarded.

New Poster

Re: Not Receiving Email

Thanks so much, it's finally working again! 

Frequent Visitor

NOT RECEIVING EMAIL

I have received no emails since 7/8.  I searched the forum and checked the "Safe Email" setting.  It was indeed magically turned on (HOW? WHY?) so I turned it "OFF."  I sent test emails from 3 different email accounts and they went through.  HOWEVER, I am still not getting any emails except the tests I sent.  How can I find out what emails were not delivered?  This is a really bad glitch, because I usually received about 50 a day!

Gold Problem Solver

Re: NOT RECEIVING EMAIL


jk8n wrote: ... How can I find out what emails were not delivered? ...

Employee CC_AA should be able to help you. See their reply to a similar question at http://forums.xfinity.com/t5/E-Mail-and-Xfinity-Connect-Help/Re-Not-receiving-new-emails/m-p/2086348...

 

You can send a private message to them at http://forums.xfinity.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/5361565

Frequent Visitor

Re: NOT RECEIVING EMAIL

Thank you, BruceW, for your prompt and efficient service!  Why oh why can't Comcast work as well to answer questions??

Gold Problem Solver

Re: NOT RECEIVING EMAIL

You are welcome. I suspect that the reason they don't do a better job is because it would cost them money their senior managers prefer to spend on Beemers and Bentleys and such, but I'm just guessing.