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Norton blocked my e-mail signature?

New Poster

Norton blocked my e-mail signature?

I manually added unwanted emails to Norton's block list. Now, I'm unable to send or receive emails in Outlook 2007. The server imformation account type is grayed out. I also receive a network password error message.  Step-by-step instructions on how to resolve this would be greately appreciated. Thanks.

Norton Expert

Re: Norton blocked my e-mail signature?

Sorry for the trouble. May I know the exact message you receive? If possible, provide a screenshot. You may try the following:

- Disable the firewall in Norton for temporary purpose & check if you can send/receive

- Disable the Email Scan or Autoprotect in Norton for temporary purpose & check if you can send/receive

 

If you are still unable to send/receive emails, you can uninstall Norton using http://www.norton.com/symnrt & check if you can check emails. If the problem persists even after you remove Norton, you may need to check the configurations for email client and reinstall Norton.

 

Harry

Norton Support