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No sound from e-mails

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New Poster

No sound from e-mails

I am getting no sound/audio from my e-mail messages - sounds from all other programs work OK.  How do I get my e-mail audio back?

Accepted Solution

Re: No sound from e-mails

What sounds are you referring to?  Something in an attachment or what?

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Email Expert

Re: No sound from e-mails

What sounds are you referring to?  Something in an attachment or what?




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New Poster

Re: No sound from e-mails

No sounds from e-mail attachments.  New problem for me; always had sound before.

Email Expert

Re: No sound from e-mails

OK you need to provide better information-------are you saying you can't play an audio file that was sent to you in an attachment?  Exactly what is it that won't play?




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New Poster

Re: No sound from e-mails

Have received emails with attachments that include music background, or  orations on an items of interest .  Until now the system worked properly but now no sounds at all.  All other programs that have sound/audio work perfectly - only email attachments are mute.

Email Expert

Re: No sound from e-mails

The only thing I can think is that the audio files in question are a file type not supported by Comcast email, or by your operating system.  Maybe someone else can jump in here.




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New Poster

Re: No sound from e-mails

how do i setup new emails sound notification how in windows 8

Email Expert

Re: No sound from e-mails

For the sound notification in Comcast webmail, from your Inbox page go to Preferences>>>>>>>>Email>>>>>>>>New Email Alert.  Is that what you are looking for?




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