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No longer receiving emails from Southwest

Regular Visitor

No longer receiving emails from Southwest

Apparently around December 2016 I stopped receiving emails from Southwest.  I've contacted them to get a password reset and didn't get any emails.  

Southwest has verified that they have the correct email and have verified that it was sent.   I've checked the spam filtering option and other filters and Southwest is not being filtered or sent to spam.

Please help.

Email Expert

Re: No longer receiving emails from Southwest

Southwest emails are problematic for some reason, and get rejected as spam sometimes.  This has been going on for a while now-------------

 

http://forums.xfinity.com/t5/Email-Web-Browsing/southwest-airlines-emails/m-p/2859261

 

I'm going to escalate this for further follow up.




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Official Employee

Re: No longer receiving emails from Southwest

If you have a sample of the message from December, that might be able to help us determine if this is a singular incident, or more widespread.





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Official Employee

Re: No longer receiving emails from Southwest

grohomi, are you using a third party client like outlook or gmail? 

 

 




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Email Expert
Moved:

Re: No longer receiving emails from Southwest

Regular Visitor

Re: No longer receiving emails from Southwest

I usually use Outlook to get my comcast email.

Regular Visitor

Re: No longer receiving emails from Southwest

thanks for the link, however, I get access denied.

You do not have sufficient privileges for this resource or its parent to perform this action.

Click your browser's Back button to continue.

 
Email Expert

Re: No longer receiving emails from Southwest

Your post was moved to a private area because your email address appeared in the links images.  You are not supposed to post personal information in the forums as they are public.  You can read the posting guidelines here--------------

 

http://forums.xfinity.com/t5/Forum-Community/Forums-Policy-and-Guidelines/td-p/2618379

 

You can repost if you like, but you have to redact the email addresses.




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