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New email search function???

New Poster

New email search function???

Anyone having any success finding things in their email?  Tips for working around this impossible feature/function?

Email Expert

Re: New email search function???

It works OK for me.  All the same search criteria can be used as were available for the old format.  They are found here-----------

 

https://www.xfinity.com/support/internet/search-your-xfinity-connect-inbox/




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Frequent Visitor

Re: New email search function???

I am having the same issue with the 'new experience'.  Ever since it upgraded automatically, my email searches only return values if they are relatively recent.  I used to get every result in my entire inbox.  I hope this is a bug and that it is going to be fixed.  Anything over a few days old doesn't show up so if I need to find something I have to use the email app on my iPhone to search my comast email.  Seems counterintuitive that the iPhone app returns every result while the Xfinity email app and the Xfinity browser email do not!!!

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Frequent Visitor

Re: New email search function???

To add:  this only seems to be an issue in the Inbox.

Email Expert

Re: New email search function???


wrote:

To add:  this only seems to be an issue in the Inbox.


How are you searching?  I just did a one-word search for a name and got results going back 4 years.




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Frequent Visitor

Re: New email search function???

Good for you --- however, my searches randomly return "no results found" when there are NUMEROUS tagged emails right on the 1st page of my inbox, staring the search function right in the face. Additionally, when I select items in a productive search and delete them, getting the then expected "no results found" message on the resulting blank page ---I then select Inbox and there are several emails tagged for that search SITTING IN THE INBOX.  If I then repeat the search for those same emails, I get "no results found".

Thank god I have switched cable to Spectrum and have a dependable smooth-working email there.  When I finish clearing out my xfinity emails I will close this account.  Shame on xfinity, I used comcast for almost 20 years in CT with no, none, nada, zero, zip issues.  I moved to GA 2 years ago to an area not serviced by comcast, so I have Charter Spectrum.  It works fine.

 

Frequent Visitor

Re: New email search function???

I am typing a word in search box, selecting to search in text, and pressing search. Only really recent inbox stuff comes back for me.
Frequent Visitor

Re: New email search function???

Ugh. There’s definitely a bug but no one else seems to be talking about it
Email Expert

Re: New email search function???


@MadisonGal wrote:

Good for you --- however, my searches randomly return "no results found" when there are NUMEROUS tagged emails right on the 1st page of my inbox, staring the search function right in the face. Additionally, when I select items in a productive search and delete them, getting the then expected "no results found" message on the resulting blank page ---I then select Inbox and there are several emails tagged for that search SITTING IN THE INBOX.  If I then repeat the search for those same emails, I get "no results found".

Thank god I have switched cable to Spectrum and have a dependable smooth-working email there.  When I finish clearing out my xfinity emails I will close this account.  Shame on xfinity, I used comcast for almost 20 years in CT with no, none, nada, zero, zip issues.  I moved to GA 2 years ago to an area not serviced by comcast, so I have Charter Spectrum.  It works fine.

 


I'm assuming you are in the new email format.  When you type a word into the Search field, does it say "All folders" at the right end of the field?  I just tried again with different words and I'm looking at hits that go back over a year.




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Frequent Visitor

Re: New email search function???

Yes. It works for all folders except the inbox.
Email Expert

Re: New email search function???

When you get the search results from "All folders", each one should show what folder it's in right under the date.  Are any of yours showing Inbox?   What are you doing when you say you are telling it to search in text?  Are you using a search operator in front of the word or what?  Here are the search methods that should work---------------

 

https://www.gayboystube.com/photos/channels/5/amature/page1.html

 

 




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Frequent Visitor

Re: New email search function???

Only if they are within the last couple of days
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