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New Xfinity Webmail

Posted by
Edited on
‎05-13-2016 09:18 AM

Official Employee

Member Since: ‎04-12-2016
Posts: 166
Message 51 of 386 (5,415 Views)

Re: New Xfinity Webmail

[ Edited ]

For those that have brought it up, Spell Check is built in and enabled by default in all modern browsers. As a core functionality of the browser, a separate spell check feature within the webmail is redundant and uses resources best spent elsewhere.

 

In short, spell check SHOULD be working for everyone. Please investigate your browser or browser add ons for any spell check features

 

If you don't feel your spell check is working, you can attempt to disable and re-enable it.

 

Enable Spell Check in Internet Explorer

  • Tools > Manage Add-ons > Spelling Correction
  • Chekmark next to Enable spelling correction

 

Enable spell checking in Chrome

  • Click on the menu icon on the top right of Chrome toolbar, choose “Settings”
  • Scroll down to “Show advanced settings…”
  • Click Language and input settings…
  • Then make sure that “Use this language for spell checking” is checked

 

Enable spell check in Firefox

  • Select the Firefox Menu button located at the upper-right corner of the screen, then choose Options.
  • Click the “Advanced” tab and select “Check my spelling as I type” under the “General” tab.

Enable spell check in Safari

On the Safari Menu bar click Edit > Spelling and Grammar

Choose the options that best fit your need

 

 





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Posted by
Service Expert

Member Since: ‎08-04-2006
Posts: 9,226
Message 52 of 386 (5,392 Views)

Re: New Xfinity Webmail

Just a small request here...

 

If you're replying to someone specific, please use the Quote button on the Format bar.  Otherwise your post might not make a lot of sense and people will wonder what you're referring to.




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Posted by
Service Expert

Member Since: ‎02-04-2004
Posts: 16,299
Message 53 of 386 (5,384 Views)

Re: New Xfinity Webmail

It's disjointed because some of them were started as separate topics and replied to.

Jessie said to merge topics about the new email into this one because Comcast is monitoring this topic.

 

When topics and their replies are merged here things get shuffled due to times of posts, which does make it difficult to know who someone is replying to.




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Posted by
Edited on
‎04-18-2016 09:05 PM

Service Expert

Member Since: ‎08-04-2006
Posts: 9,226
Message 54 of 386 (5,372 Views)

Re: New Xfinity Webmail

[ Edited ]

Queen-Evie wrote:

It's disjointed because some of them were started as separate topics and replied to.

Jessie said to merge topics about the new email into this one because Comcast is monitoring this topic.

 

When topics and their replies are merged here things get shuffled due to times of posts, which does make it difficult to know who someone is replying to.


I realize that, QE, but some of the replies are confusing because of the moves, so it makes sense to do a quote.  That's the problem with a merge when the posts fall in chronological order, especially when someone is answering several posts in a row, like with Latoque's posts previously.




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Posted by
Official Employee

Member Since: ‎04-12-2016
Posts: 166
Message 55 of 386 (5,365 Views)

Re: New Xfinity Webmail


Again wrote:

Queen-Evie wrote:

It's disjointed because some of them were started as separate topics and replied to.

Jessie said to merge topics about the new email into this one because Comcast is monitoring this topic.

 

When topics and their replies are merged here things get shuffled due to times of posts, which does make it difficult to know who someone is replying to.


I realize that, QE, but some of the replies are confusing because of the moves, so it makes sense to do a quote.  That's the problem with a merge when the posts fall in chronological order, especially when someone is answering several posts in a row, like with Latoque's posts previously.


If there is anything I can help clarify for you, please let me know.





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Posted by
Contributor

Member Since: ‎11-01-2009
Posts: 45
Message 56 of 386 (5,354 Views)

Re: New XFINITY e mail is horrible

I also think this is awful. have a lot of trouble with it. Have to change my font sizes, etc. for every e-mail. I can write an eimail for less than a minute and it comes up expired and I have to start it over. Any help from anyone would be appreciated, thanks.

Posted by
Contributor

Member Since: ‎11-01-2009
Posts: 45
Message 57 of 386 (5,333 Views)

Re: Email Preferences

I am also having this same problem. Very frustrating to change for each e-mail.I contacted Comcast about this. They went over it with me in preferences, and said it would now stay the same. But when I went back, it was not. When I fixed the settings, there was no save button to keep it that way. Any help about this, please, thanks

Posted by
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Member Since: ‎10-27-2012
Posts: 1
Message 58 of 386 (5,330 Views)

New Email Format

I am so angry with Comcast for releasing this new format without having worked out all the kinks.  And the are tons of kinks.  Constantly getting error messages, can't open emails, can't forward emails, can't save emailsl.  The list goes on and on.  Have spoken to four techs.  Was finally told to just grin and bear it.  If there was another company to deal with, I would definitely dump Comcast.

Posted by
Official Employee

Member Since: ‎04-12-2016
Posts: 166
Message 59 of 386 (5,241 Views)

Re: NEW Service offered by Comcast/Xfinity


Queen-Evie wrote:

In the black bar at the top is HELP. 

 

Clicking HELP gives this

 

 

Being a curious person I clicked Browse our FAQs.

 

That lead to this page https://faq.connect.comcast.net/

 

The first thing listed caught my attention. WOW, a page we can link to when people ask if they can keep their email address if cancelling service. After expanding that it,  I clicked the article link, expecting to see "yes you can if....".

 

Instead, I got

 

Looking at the URL it looks like someone did not code the page properly, for example email/keep-email-address. That is, unless the name of the help article is Email Only FAQs.

http://customer.xfinity.com/help-and-support/internet/email-only-faqs

 


I believe this is fixed. Clicking the Plus Icon next to the question gives you this.can I use.PNG

 

Is that working as you expect?

 





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Posted by
Service Expert

Member Since: ‎02-04-2004
Posts: 16,299
Message 60 of 386 (5,233 Views)

Re: NEW Service offered by Comcast/Xfinity

Yes, I do see that now.

 

Good to see it has been fixed.




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Posted by
Gold Problem Solver

Member Since: ‎12-03-2007
Posts: 12,363
Message 61 of 386 (5,228 Views)

Re: NEW Service offered by Comcast/Xfinity

Posted by
Edited on
‎04-26-2016 07:34 AM

Email Expert

Member Since: ‎06-10-2006
Posts: 15,599
Message 62 of 386 (5,165 Views)

Re: New webmail

[ Edited ]

I have an issue with the mail counter in the folders pane.  It is showing I have 3 unread messages.  But they don't appear at the top of the list as they should, because I have it set to sort by date.  However, if I change it to sort by "Unread", I get a blank message list.




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Posted by
Official Employee

Member Since: ‎04-12-2016
Posts: 166
Message 63 of 386 (5,159 Views)

Re: New webmail


Latoque wrote:

I have an issue with the mail counter in the folders pane.  It is showing I have 3 unread messages.  But they don't appear at the top of the list as they should, because I have it set to sort by date.  However, if I change it to sort by "Unread", I get a blank message list.


I tried and I can't seem to replicate your issue... Can you send me a couple of screen shots?

 

Conversations.PNGDate.PNGUnread.PNG





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Posted by
Email Expert

Member Since: ‎06-10-2006
Posts: 15,599
Message 64 of 386 (5,149 Views)

Re: New webmail

I finally figured it out-------there were 3 unread messages in a sub-folder that was collapsed.  In the older format, that doesn't happen, and that's why it threw me off.  Another nice thing to know!




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Posted by
Email Expert

Member Since: ‎06-10-2006
Posts: 15,599
Message 65 of 386 (5,137 Views)

Re: New webmail

Question for CC Brett or Jessie----------------as you know there is another thread in here about an ongoing problem with names accumulating in the auto-fill for the To: field.  A number of posters have said they have no ability to delete names that wind up in it.  Are there any plans to provide  such a feature in the address book and auto-fill?  Yahoo mail and Gmail both have the ability to do this, as does Apple Mail, and maybe others.




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Posted by
Official Employee

Member Since: ‎04-12-2016
Posts: 166
Message 66 of 386 (5,130 Views)

Re: New webmail


Latoque wrote:

Question for CC Brett or Jessie----------------as you know there is another thread in here about an ongoing problem with names accumulating in the auto-fill for the To: field.  A number of posters have said they have no ability to delete names that wind up in it.  Are there any plans to provide  such a feature in the address book and auto-fill?  Yahoo mail and Gmail both have the ability to do this, as does Apple Mail, and maybe others.


The AutoFill will/has become the Collected Addresses in the new Webmail and you will have much more control over them, including deleting, importing, saving, and even disabling/enabling capturing the collected addresses. 

 

I know they ARE investigating issues with the AutoFill in the current version of webmail, but I do not have an ETA or LOE on any corrections. It is on the radar though.





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Posted by
Edited on
‎04-26-2016 05:30 PM

Service Expert

Member Since: ‎02-04-2004
Posts: 16,299
Message 67 of 386 (5,126 Views)

Re: New webmail

[ Edited ]

Latoque wrote:

Question for CC Brett or Jessie----------------as you know there is another thread in here about an ongoing problem with names accumulating in the auto-fill for the To: field.  A number of posters have said they have no ability to delete names that wind up in it.  Are there any plans to provide  such a feature in the address book and auto-fill?  Yahoo mail and Gmail both have the ability to do this, as does Apple Mail, and maybe others.


 

Using the new email platform I disabled

Automatically collect contacts in the folder "Collected address" while sending
and
Automatically collect contacts in the folder "Collected address" while reading

 

I may be wrong but this is supposed to stop the "auto select" function.

 

Unfortunately, it's wishy-washy.

 

Sometimes previously emailed addresses do NOT show up at all and other times they do.

 

BRETT, what about deletion schedules in the new platform? It's non-existent. Will mails stay in  folders or inbox until they are user deleted?  Or will there be automatic deletion of a folder such as Trash every x number of days?




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Posted by
Email Expert

Member Since: ‎06-10-2006
Posts: 15,599
Message 68 of 386 (5,114 Views)

Re: New webmail

Evie, I pointed out to Brett that I can't get that part of the platform to work.  Except for the screenshot he posted I couldn't see what is in the Filters thingy.  I just get a blank page with "Your Filters couldn't be Loaded" Retry, and when I click on Retry the page goes blank.




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Posted by
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Member Since: ‎04-28-2016
Posts: 2
Message 69 of 386 (5,080 Views)

Re: New Xfinity Webmail

Is there a way to revert to the previous version of webmail?

 

1) The biggest problem with the new app is line spacing. All emails are typed with double line spacing and there is nowhere in the preferences to turn it off.

 

2) This new webmail regularly fails to load, resulting in a page with three pulsing dots in the center that never actually resolves to the mail page. Repeated reloads will often fix this, but it is annoying.

 

Posted by
Official Employee

Member Since: ‎04-12-2016
Posts: 166
Message 70 of 386 (5,071 Views)

Re: New webmail


Queen-Evie wrote:

 

BRETT, what about deletion schedules in the new platform? It's non-existent. Will mails stay in  folders or inbox until they are user deleted?  Or will there be automatic deletion of a folder such as Trash every x number of days?


Deletion schedules ARE coming, however they are disabled right now, so there is no scheduled deletion of mail at this point except...

 

Trash and Spam folders are deleted on the scheduled defaults (1 day and 3 days I believe)





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Posted by
Official Employee

Member Since: ‎04-12-2016
Posts: 166
Message 71 of 386 (5,069 Views)

Re: NEW Service offered by Comcast/Xfinity


BruceW wrote:

ComcastBrett wrote: ... I believe this is fixed. ...

What about the links in http://forums.xfinity.com/t5/E-Mail-and-Xfinity-Connect-Help/If-I-cancel-Comcast-Internet-can-I-keep... ?

 


http://customer.xfinity.com/help-and-support/internet/email-only-faqs

http://customer.xfinity.com/help-and-support/internet/using-email-only


Have they been killed permanently?


Only temporarily.





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Posted by
Official Employee

Member Since: ‎04-12-2016
Posts: 166
Message 72 of 386 (5,066 Views)

Re: New webmail


Latoque wrote:

Evie, I pointed out to Brett that I can't get that part of the platform to work.  Except for the screenshot he posted I couldn't see what is in the Filters thingy.  I just get a blank page with "Your Filters couldn't be Loaded" Retry, and when I click on Retry the page goes blank.


We have remedied that here, yes?





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Posted by
Official Employee

Member Since: ‎04-12-2016
Posts: 166
Message 73 of 386 (5,065 Views)

Re: New Xfinity Webmail


McGrumbles wrote:

Is there a way to revert to the previous version of webmail?

 

1) The biggest problem with the new app is line spacing. All emails are typed with double line spacing and there is nowhere in the preferences to turn it off.

 I haven't had a chance to communicate it yet, but this has been addressed! (Please let me know if it is not working for you for some reason)

 

2) This new webmail regularly fails to load, resulting in a page with three pulsing dots in the center that never actually resolves to the mail page. Repeated reloads will often fix this, but it is annoying.

 I am sorry this is your experience. I know it had been happening, but I thought it was fixed or greatly reduced.

 If you would like to PM me with details of times, browser, OS and/or screenshots or any other information you might think is helpful, I'd send that on to our team to look for you.


 





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Posted by
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Member Since: ‎04-28-2016
Posts: 2
Message 74 of 386 (5,059 Views)

Re: New Xfinity Webmail

Brett,

 

Are you saying that the line spacing is supposed to already be fixed? Because it is not. I sent my work email two test messages just now and they are all still double spaced.

 

If it would help I can send you an email to show that the spacing is still wrong.

Posted by
Edited on
‎04-29-2016 08:49 AM

Official Employee

Member Since: ‎04-12-2016
Posts: 166
Message 75 of 386 (5,054 Views)

Re: New Xfinity Webmail

[ Edited ]

You let us know your thoughts, and we listened...

 

We have implemented a number of changes based on your feedback and experiences.

 

We brought the print icon back

 

Printer Toolbar Icon.jpg

 

*We made it easier to insert an image inline while composing an email 

 

Insert Image.jpg

 

We made it easier to find your folders so you aren't worried your mail is lost by opening the first level of your folders by default

 

Folders Expanded.jpg

 

We made attachments easier to work with by showing you previews of PDF and DOC files

 

PDF DOC Preview.jpg

AND when you hit the [Enter] key... you only get one single line space

 

Single Line Spacing.jpg

 

 

We aren't done, we are still listening, and we are working on other things that are important to you and us as well.

But we think these changes, along with some improvements behind the scenes, will make your XFINITY Connect experience even better going forward.





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Posted by
Official Employee

Member Since: ‎04-12-2016
Posts: 166
Message 76 of 386 (5,050 Views)

Re: New Xfinity Webmail


McGrumbles wrote:

Brett,

 

Are you saying that the line spacing is supposed to already be fixed? Because it is not. I sent my work email two test messages just now and they are all still double spaced.

 

If it would help I can send you an email to show that the spacing is still wrong.


Sent you a PM

 





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Message 77 of 386 (5,008 Views)

Re: New webmail

Yes it did indeed.




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Message 78 of 386 (4,956 Views)
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Message 79 of 386 (4,888 Views)

Re: New Xfinity Webmail

Why re-invent the Wheel copy outlook express So fat infinity e-mail is a failure

Ron 85 I still cant grt my draft folder open hours waisted

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Message 80 of 386 (4,875 Views)

Re: New Xfinity Webmail

Jessie or Brett-------------------At this time, are there any plans to provide the functionality of "Recover Deleted Items" in the new format, like we have in the old one?




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Posted by
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Member Since: ‎04-12-2016
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Message 81 of 386 (4,861 Views)

Re: New Xfinity Webmail


Latoque wrote:

Jessie or Brett-------------------At this time, are there any plans to provide the functionality of "Recover Deleted Items" in the new format, like we have in the old one?


Yes, there are plans for that





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Message 82 of 386 (4,793 Views)

Compose TO field

Unlike the old version, there seems to be no feature in the TO, CC & BCC address fields to pop up an alphabetical list of all of my contacts (a check list) to help me form my distribution list for a forwarded or composed new msg.

Is this another feature 'on the to-do' list for the programmers, or are we expected to recall from memory each of our dozens of contacts?

 

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Message 83 of 386 (4,779 Views)

Re: Compose TO field


jed7161 wrote:

Unlike the old version, there seems to be no feature in the TO, CC & BCC address fields to pop up an alphabetical list of all of my contacts (a check list) to help me form my distribution list for a forwarded or composed new msg.

Is this another feature 'on the to-do' list for the programmers, or are we expected to recall from memory each of our dozens of contacts?

 


If you start typing in the field, it should show a list based on what you type.  That much hasn't changed.




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Posted by
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Member Since: ‎01-06-2009
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Message 84 of 386 (4,756 Views)

Re: NEW Service offered by Comcast/Xfinity

My folders are all gone and I have had the new Xfinity since it came out. I am not even able to get any color I choose. I do not like having to go back and forth to get to my email with 3 clicks. I do not like this new horrible service we are paying for.  See all the things above my message? Why doesn't the email have it as well? 

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Message 85 of 386 (4,661 Views)

Re: NEW Service offered by Comcast/Xfinity


dnorvell wrote:

My folders are all gone and I have had the new Xfinity since it came out. I am not even able to get any color I choose. I do not like having to go back and forth to get to my email with 3 clicks. I do not like this new horrible service we are paying for.  See all the things above my message? Why doesn't the email have it as well? 


dnorvell,

 

My immediate concern is that your folders should be there for you.

Have you expanded the arrows next to Inbox and My Folders to see if they are there?

 

Folders Expanded.jpg

If that doesn't do the trick for you, can you please let me know what OS and browser you are using, and if possible screen shots so we can see what you are seeing?

 





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Posted by
Edited on
‎05-04-2016 10:19 AM

Email Expert

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Message 86 of 386 (4,648 Views)

Re: NEW Service offered by Comcast/Xfinity

[ Edited ]

I came across a really nice extension for people using Chrome for their browser-----------------------High Contrast----------The first image is the normal appearance for the new email format, the second is using the "Increased contrast" setting in the extension.

 

https://chrome.google.com/webstore/category/collection/accessibility

 

 

 

Screen Shot 2016-05-04 at 10.08.39 AM.jpg

 

 

 

Screen Shot 2016-05-04 at 10.07.48 AM.jpg

 

 

A number of people have brought up the fact that the light grey color scheme of the font in the email is hard to read for some.  This looks like a nice work-around until that issue is corrected.  I would think that the other browsers would have something similar available, but I haven't checked.  There are several settings you can try too-------------------

 

 

 

Screen Shot 2016-05-04 at 10.14.56 AM.jpg

 

 

 

 




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Posted by
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Member Since: ‎11-25-2009
Posts: 9
Message 87 of 386 (4,451 Views)

NEW EMAIL FORMAT

Does anybody besides me think the new email format stinks?

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Member Since: ‎01-06-2009
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Message 88 of 386 (4,435 Views)

Re: NEW EMAIL FORMAT

Same here. It doesn't even let us hover over an incoming email to tell us who the email is coming from. We have to open it and it may be a threat or spam. We don't have different kinds of picture layouts say as an ocean, pets, forests, rivers, whatever. Smileys should also be included in a short composing. It stinks!!!! Ha! Spell check? Didn't work here either. I just caught 2 words mispelled and my spell check is on. It did not do its job! I have seen enough complaints about ths new mess so it's not the users imagining. The money Xfinity wants for servcie is way out of bounds. 

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Message 89 of 386 (4,427 Views)

Re: New Xfinity Webmail

The only thing I'm experiencing is the little icon - spinning, and spinning, and spinning ...

Typical for comcast... WooHoo///  again paying for something I'm not getting.. What an Experience, never had that "Experience" with Verizon.... (-) $$$ (-) thank you  LMAO

 

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Message 90 of 386 (4,417 Views)

Re: New Xfinity Webmail

This is not even letting me do any kudos but it lets me reply only. Kinks Xfinity galore. 

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Member Since: ‎11-25-2009
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Message 91 of 386 (4,411 Views)

Re: NEW EMAIL FORMAT

AND it really honks me off that I can't go back to the old format.  I have to set the size of the font EVERY TIME I SEND AN EMAIL.

If I forward an email, it looks like I am seeing it through a fog and what the heck are those different colored lines on the left of the email being forwarded.  I can't edit the email.  The cursor goes all over the screen.  I don't know who designed this but he/she had to be short on smarts.  I have programmed computers before and this has GOT to be the worst passed out format to users I have ever seen.  I would have been ashamed to have installed this for any user.  I am looking for a new email provider.  I want Zimbra back but I guess that is not going to happen.  I curse the day I ok'd the update.

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Message 92 of 386 (4,414 Views)

Re: New Xfinity Webmail

The post below was intended for you, dnorvell, but I forgot to let that be known.

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Member Since: ‎11-30-2006
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Message 93 of 386 (4,399 Views)

Re: New Xfinity Webmail

A few words......terrible, awful, how many synonyms can I write.

 

I've held back since the inception of this "new and improved email service", someone in management who released this without extensive reserch and testing.........should be fired.

 

I've been going back and forth with customer help for several weeks now, it still isn't right. When composing (just like the old system) I want a dropdown box to show all address' to pick from and a choice of TO, CC, or BCC. That's not happening, I get drop down box with whatever first letter I type, with only names with those letters, that doesn't help me out, that's a pain in the behind, because I send out numerous emails with many names, I need to populate as quickly and smoothly as I can.........just a reminder, the old system worked great for that. Why didn't you just copy that system? Jeez! 

 

Not happy at all, tired of the lip service.....and the money we pay for this?............

 

I'm assuming lowest bidder for this email service, what a shame......Xfinity, you stink.

Posted by
Edited on
‎05-12-2016 12:55 PM

Email Expert

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Message 94 of 386 (4,365 Views)

Re: New Xfinity Webmail

[ Edited ]

NormK wrote:

A few words......terrible, awful, how many synonyms can I write.

 

I've held back since the inception of this "new and improved email service", someone in management who released this without extensive reserch and testing.........should be fired.

 

I've been going back and forth with customer help for several weeks now, it still isn't right. When composing (just like the old system) I want a dropdown box to show all address' to pick from and a choice of TO, CC, or BCC. That's not happening, I get drop down box with whatever first letter I type, with only names with those letters, that doesn't help me out, that's a pain in the behind, because I send out numerous emails with many names, I need to populate as quickly and smoothly as I can.........just a reminder, the old system worked great for that. Why didn't you just copy that system? Jeez! 

 

Not happy at all, tired of the lip service.....and the money we pay for this?............

 

I'm assuming lowest bidder for this email service, what a shame......Xfinity, you stink.


 

 

The list seems to populate just fine for me with To, Cc, or Bcc.  I don't know why it doesn't work for everyone.  They wouldn't be able to copy the feature anyway, since the new format is no longer from Zimbra.


 




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Message 95 of 386 (4,354 Views)

Re: New Xfinity Webmail

Guess I am going to have to answer myself.......the someone that thought and said Xfinity needs new email is so wrong. I still cannot give any kudos nor does my spell check work. 

Posted by
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Member Since: ‎11-30-2006
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Message 96 of 386 (4,345 Views)

Re: New Xfinity Webmail

Mr. Latoque, you must be special, because it sure doesn't work for me.

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Message 97 of 386 (4,337 Views)

Re: New Xfinity Webmail

The person who designed the 'new and improved email' is a loser.  They won't let you go back to the old format "because they no longer support it".  Oh, REALLY?  So then who is supporting those who are still able to use the old format, who haven't been converted over to the 'new and improved email'.

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Message 98 of 386 (4,290 Views)

Re: New Xfinity Webmail

It is not working for me yet and I have gone to recheck and recheck and it is check marked.

 

Why do we not have it when we hover over an incoming email we cannot see who it is from unless we open it? You people always talk about safety. We do not recognnize all and every em. The old form for emails was great and many would love to have it back. It all stinks!

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Member Since: ‎09-22-2003
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Message 99 of 386 (4,277 Views)

Re: email

You don't need to go to the new Xfinity/Comast email.  There are a ton of email services out there; just pick one.  After this 'Auto Collect' non-optional feature started collecting all kinds of

emailaddresses and you can't get rid of them, I went to Reagan.com using Thunderbird to access it.

Yeah, this particular one costs me $40 a year.  I spill that much beer in a week so it's no big deal.  The best part is that it works flawlessly and they don't share any of your personal information with anyone. Loving it.

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Message 100 of 386 (4,276 Views)

Re: email

This Reagan email, how's the address book work? Thanks.