Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,746,843

members

16

online now

1,905,415

discussions

Back to Top

New Modem required???

New Poster

New Modem required???

I just got an e-mail ostensibly from Xfinity telling me they are upgrading the speeds in my area and my modem cannot accept those speeds so I should register to get a new faster modem which of course would be free.  The mail looks very official but it never used my name.  Is this legit or phising?

Email Expert

Re: New Modem required???

Here's how you can tell legitimate emails from phishing junk----------------

 

http://forums.xfinity.com/t5/Email-Web-Browsing/Comcast-Email-Phish-or-Legit-How-to-Tell-and-rules-f...




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon