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New Computer email issue

New Poster

New Computer email issue

New computer w/ Outlook. Outlook will send, not receive. Can get around it by going to Xfinity email sight. Will then send and receive. However, when typing a message, if I try to use "bold", Underline, spell check, etc. it jumps back to the blank message (where I started typing) and loses all text that I typed.

Email Expert

Re: New Computer email issue

In Outlook, what are your incoming port name and number?  In the webmail----------

 


Try clearing out your browser's cache/browsing history. When you have done that, close out the browser and re-start it in a fresh session.

If that doesn't do it, then try using a different browser and see if you can duplicate the problem that way. If it works OK then you will know the problem probably lies with the first browser. eg: if you are using Internet Explorer, try Chrome or Firefox.

Also, you could try switching from the Full version of Xfinity Connect to the Lite version. Go to Preferences>>>>General, and see which one you're using now. Full is the default. Select the Lite version.

If you are using IE 10 or 11, make sure Compatibility mode is enabled for comcast.net. You will find it in IE under "Tools". If you are having the problem in Chrome, try resetting it to it's defaults.




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New Poster

Re: New Computer email issue

I use explorer Windows 8.1. Your suggestion to use another browser to get to Comcast email worked. Why can't Comcast get their email to work right with explorer?

Email Expert

Re: New Computer email issue

If you have Windows 8.1 that tells me you also have IE-11.  Did you check the Compatibility view to see that it's set right?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
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I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon