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Need help in receiving incoming emails

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Need help in receiving incoming emails

I can get my email address book and some older emails but I have not gotten new emails for a month.

I really need help with problem !!!   DJS

Email Expert

Re: Need help in receiving incoming emails

Check to see if your "Safe List" is enabled--------------

Click on My Account" at the top of your screen. It should ask you to sign in again. When you have done so, it should take you to a page with four tabs at the top that say "Overview", "Billing and Payments", "My Services", and "Users and Preferences". Click on "Users and Preferences" if it's not open already, and you should see another page with your name and address, account number and other things. You should see two tabs----"Basic Settings", and to the right of it ------"Email Settings". Click on that and you will see several choices including the Safe List. If it's enabled the button will be green.

When the Safe List is enabled, the only emails that will go to your Inbox will be from addresses or domains you deliberately put on that list manually. Nothing else will get through. So if it's turned on, you need to turn it off. It has been known to become enabled by itself, with no action on your part.




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Official Employee

Re: Need help in receiving incoming emails

Your email to the account used to post this message is being forwarded to another email address.  Did you intend to do that?





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