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My E-mail address is shown as "Comcast"

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New Poster

My E-mail address is shown as "Comcast"

When I send an e-mail to someone using my account it shows my e-mail address as "Comcast".  How do I correct this so my proper e-mail address is listed when they respond, etc?

Accepted Solution

Re: My E-mail address is shown as "Comcast"

I believe you will find the first item in this help file should walk you through the steps you need to change your display name.

https://www.xfinity.com/support/internet/xfinity-connect-advanced-features/

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Email Expert

Re: My E-mail address is shown as "Comcast"

Assuming you are in the new email  format, open a Compose window from the Inbox page.  At the top where you see the From: address, click on the small black arrowhead to the right, and you will see the option to edit the outgoing name.




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New Poster

Re: My E-mail address is shown as "Comcast"

I see a "to" a "cc" and a "subject"  I do not see a "from" anywhere on that page.  I was hopeful that would work but I don't see the from that you mention.

Official Employee

Re: My E-mail address is shown as "Comcast"

I believe you will find the first item in this help file should walk you through the steps you need to change your display name.

https://www.xfinity.com/support/internet/xfinity-connect-advanced-features/





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Official Employees are from multiple teams within Comcast.
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New Poster

Re: My E-mail address is shown as "Comcast"

Okay, I was able to do that, so hopefully this solved the problem! Thanks!