Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,807,834

members

18

online now

1,953,739

discussions

Top

Multiple issues

New Poster

Multiple issues

I believe it was less than a year ago that comcast suddenly began to show a scale pertaining to internet usage.  I also note that within the last few WEEKS comcast's scale is exponentially and increasingly moving toward the 100% mark even though I am using another account and deleting messages as quickly as possible from comcast account. 

 

In fact only a few days ago because I have been unable to retrieve DRAFTS, no matter how brief the time document/emails are left in draft box Comcast has not allowed me to retrieve drafts for approximately one year.  Therefore I deleted numerous unusable drafts.  After drafts were deleted suddenly usage meter went down to 69.  (1) why is comcast rapidly increasing usage when in reality it should be less and (2) why was I prevented from accessing drafts starting at least one year ago? 

 

Lastly, I find it impossible to go to the BEGINNING DATE of emails to delete.  Please provide  function which can immediately take me to the BEGINNING emails.  Thank you for your assistance in this important matter.

 

Norma Callender  POSTED ON TUESDAY, DECEMBER 8, 2015, AT 3:12 P.M.

Email Expert

Re: Multiple issues

I have escalated your issue to the forum administrator level to see if you can get some resolution to your situation.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Admin1

Re: Multiple issues

Hi callender3plus3,

 

All data related issues go through our Security Assurance team. They can be reached at 1-877-807-6581.




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon