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Move email accounts across active Xfinity/Comcast Billing Accounts

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Regular Visitor

Move email accounts across active Xfinity/Comcast Billing Accounts

I have two active Xfinity/Comcast billing accounts - they are not linked. I would like to move all the email accounts from billing account#1 (except the Primary) to billing account#2. Billing account#1 is  10 years old and I do not want to (a) lose any email and (2) maintain the billing account#1 email accounts since they are used for almost everything. Eventually, billing account#1 will be closed.

How do I go about doing this?

Accepted Solution

Re: Move email accounts across active Xfinity/Comcast Billing Accounts

OK I'm going to escalate your post to the forum administrator level to see if you can get some traction that way.

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Email Expert

Re: Move email accounts across active Xfinity/Comcast Billing Accounts

Call Comcast security.  They have the ability to help with such a transfer-----------------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-432914




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Regular Visitor

Re: Move email accounts across active Xfinity/Comcast Billing Accounts

Did that before I even posted - they directed me back to the "normal" 1-800-266-2278 and said to select 2 and then 1 -- which is now circular. This should be a easy process but getting a hold of someone who (a) "understands what the issue is" and (b) "what the solution is" seems to be a problem as I'm just getting the run-around.

Email Expert

Re: Move email accounts across active Xfinity/Comcast Billing Accounts

OK I'm going to escalate your post to the forum administrator level to see if you can get some traction that way.




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I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
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Regular Visitor

Re: Move email accounts across active Xfinity/Comcast Billing Accounts

Thanks!!

Seems odd that the people on the end of the 2278 number want to direct you to the 4329 number and the guy I got yesterday at the 4329 number told me that they don't do this and I needed to call the 2278 number -- I would think that this could be done through the web using linked accounts, but I've read some horror stories about linked accounts so I've been hesitant to do this - and I'm not sure what I would gain from linking the two accounts.

Official Employee

Re: Move email accounts across active Xfinity/Comcast Billing Accounts

Hi rmalay, I can help you your issue, I will send you a private message to further assist.

 

Thank you




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