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Mobile email

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Mobile email

I have a problem with my mobile email. I receive messages but when I try to reply or send a message I get an error message and the message stays in the outbox. The error message says "the user name or password for 'myname@smtp.comcast.net' is incorrect". I have checked it multiple times and use the same info as on my iPad (which works fine), but nothing works so far. 

Email Expert

Re: Mobile email

Do you mean you have an iPhone and you are getting that error message?  If so--------------------

 

In iOS, you need to set the password in two places------for the incoming server, and then again for the outgoing SMTP server. Did you do that? If not, to change it for the SMTP server;


go to "Settings" on the home screen, then scroll down to" Mail, Contacts, Calendars", click on the account, and then on the next screen tap the "account" again. Scroll down to "SMTP" and tap that. Then tap "smtp.comcast.net". On the next screen, you will see the password. Change it and then tap "Done" in the upper right-hand corner of the screen.




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