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Missing incoming emails x 12 hours

Regular Visitor

Missing incoming emails x 12 hours

Mac 10.7 using Mac Mail  - found that I had NO emails overnight (VERY unusual).

then, using Xfinity WebMail, there were STILL no emails for going on 12 hours.

I KNOW I got emails during that time period, as I have duplicate emails from a very busy discussion list sent to my Gmail account, and there WERE dozens of emails there during that same time period.  

 

Could this be a hack of my account?  

 

PS:  As of now (12 hours later) I AM getting emails to my Webmail account.

 

Ideas?  Thanks in advance...

Karin

Official Employee

Re: Missing incoming emails x 12 hours

Are you getting an error retrieving the messages? or just nothing showing up?  Are you able to send messages?





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Regular Visitor

Re: Missing incoming emails x 12 hours

No error message.

Just not showing up.

Yes, able to send messages.

 

I only knew they were missing because of 8-12 hour gap in message times, and confirmed by duplicate account (gmail) having many messages during the Xfinity/Comcast gap.  

 

Where did those messages go?  Will I ever retrieve emails from those lost periods of time?

Official Employee

Re: Missing incoming emails x 12 hours

Do you know where the messages were coming from?  Depending on your spam filter settings, the messges would have been discarded.  It also can depend on the sender.  If it's from a Mailing List Manager, some of them will refuse to resend messages, while others will wait some period of time before attempting redelivery.





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