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Missing folders

New Poster

Missing folders

When I converted to new email my email folders and saved messages disappeared. I need some of those.  How can I get them back?

Email Expert

Re: Missing folders

First, look to the left of "My folders" for a small black arrowhead.  Click on it and see if the missing items reappear.




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New Poster

Re: Missing folders

No the missing items did not appear.

Email Expert

Re: Missing folders

Then I will escalate this to the forum admins for follow up.




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Official Employee

Re: Missing folders

 

sblackmon1, did you access your email on another server like Outlook for example and move or delete the folders?  Are you using POP3 as your mail protocol? 

 

KenF


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Official Employee

Re: Missing folders

Hello, 

 

Please try clicking the little triangle next to the INBOX, not just next to My Folders. I think you will find a large amount of folders there. It is possible that because of the large amount of folders it make take a bit for your browser to show them all depending on network connection, computer power, etc.

 

Inbox Folders.gif





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