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Missing emails

New Poster

Missing emails

Almost 8 months of my emails disappeared. Have emails prior to 4/3/17 and after 11/24/17. What happened to the chunk in between?

Email Expert

Re: Missing emails

As a precaution I would change your password to something stronger than whatever it is right now, and also change your secret question and answer. Suddenly vanishing emails is a common sign of a malware infection, or a compromised account. Run a complete scan of your machine with your A/V software to see if it finds anything wrong. There are no editable deletion schedules in the new format.

You could also call Comcast security and ask if they can recover the missing messages.------------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329




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New Poster

Re: Missing emails

Were your emails recovered?  I'm also missing emails from April to November.