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Missing emails

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Missing emails

I recently lost all of my old emails in my comcast.net account.  I have the "never" selected on whether or not to delete read emails.  Does anyone have any suggestions on how to find the old emails?  I didn't change any of my settings...  Thanks.

Email Expert

Re: Missing emails



As a precaution I would change your password to something stronger than whatever it is right now, and also change your secret question and answer. Suddenly vanishing emails is a common sign of a malware infection, or a compromised account. Run a complete scan of your machine with your A/V software to see if it finds anything wrong.

Also, do you have another device like a smartphone or tablet with the account enabled on it? If so it may be downloading and then deleting the messages from the server. Check all the settings in it to see if that's what's going on.  The settings in any oth device or another computer will override the ones in Comcast preferences.




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