Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,844,721

members

1,224

online

36,647

topics

Top

Missing email folders and old emails

New Poster

Missing email folders and old emails

hello

I am not seeing any emails before today 2/16/2018, and all my folders in my inbox are gone.

New Poster

Re: Missing email folders and old emails

I am having the exact same problem at the exact same time.  

Email Expert

Re: Missing email folders and old emails


@MEMALLAZZO wrote:

hello

I am not seeing any emails before today 2/16/2018, and all my folders in my inbox are gone.


Do you mean you can't see any folders at all?  If so, see if this explains it----------------

 

https://forums.xfinity.com/t5/Email-Web-Browsing/view-forlders-in-email/m-p/2839240#M171949




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

New Poster

Re: Missing email folders and old emails

Apparently they did a server upgrade/update that went terribly wrong.
It appears that my mail and folders are back....not exactly as they were before,but have not had the time to fully investigate. Will have to recreate all my contacts.
Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 3 replies
  • 293 views
  • 0 kudos
  • 3 in conversation