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Missing email folder

New Poster

Missing email folder

I just had one folder of saved email disappear- it's just gone, and the folder and contents don't show up in Trash.  Where did it go and how do I get it back?

Gold Problem Solver

Re: Missing email folder

Where was the Fooder located exactly?  Created folders must be below all Comcast folders, otherwise it is subject to the Email Deletion Schedule.



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New Poster

Re: Missing email folder

It was one of the folders below Trash in the Mailboxes section to the left.

 

We use the standard Comcast email interface, no third party programs.

 

Email Expert

Re: Missing email folder


brownbees wrote:

It was one of the folders below Trash in the Mailboxes section to the left.

 

We use the standard Comcast email interface, no third party programs.

 


To the left of the Trash folder is there a small black arrowhead?  If so, click on it and see if the folder reappears.  You really don't wan't to place local folders as sub-folders of Trash if that is what you did.




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New Poster

Re: Missing email folder

No it is not a subfolder of trash.  There are several folders that are still there, just the one missing, and "restore" in trash does not show it.  In fact, restore only shows things from 12/27, nothing earlier.

Email Expert

Re: Missing email folder

The "Recover Deleted Items" feature only works on individual emails you deliberately deleted.  It doesn't work for folders.  If it really has been deleted, try calling Comcast security to see if they can recover it for you----------------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329




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I am not a Comcast employee, I am a paying customer just like you!
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We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
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I am not a Comcast employee.

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Mark it as a solution!solution Icon

New Poster

Re: Missing email folder

I'll give it a try, thanks.