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Missing a 5 year gap of sent emails. Any way to restore?

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Missing a 5 year gap of sent emails. Any way to restore?

I have found that 5 years of sent emails are now missing from my online sent box.  I have sent emails from 2009 but then a gap shows up from 2010 - 2015.  how does something like this happen and is there any way to restore them?

 

Thanks,

 

     - RF 

Email Expert

Re: Missing a 5 year gap of sent emails. Any way to restore?



Check your deletion schedules to make sure they are set the way you want them. From the Inbox page, go to Preferences>>>>Email, and look about halfway down the list to "Email Deletion Schedules". If it's not that, then as a precaution I would change your password to something stronger than whatever it is right now, and also change your secret question and answer. Suddenly vanishing emails is a common sign of a malware infection, or a compromised account. Run a complete scan of your machine with your A/V software to see if it finds anything wrong.

You could also call Comcast security and ask them to look at the account------------------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329




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