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Missing Email

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Regular Visitor

Missing Email

Looking for help.  All of my email disappeared on 5/6.   I no longer have emails prior to 5/6.  I opened a ticket that was closed without resolution.  I spent an hour on IM with a rep today, no help and when I asked for an escalation to next level support they just stopped  responding to me.  Any help would be much appreciated.

Accepted Solution

Re: Missing Email

Hello CP7962. I can assist in getting an Advanced Repair ticket opened for you so our team can look into getting this fixed for you. Please send me a private message and include your full name and account primary phone number so I can assist you.

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Email Expert

Re: Missing Email

I am escalating this for follow up.




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Official Employee

Re: Missing Email

Hello CP7962. I can assist in getting an Advanced Repair ticket opened for you so our team can look into getting this fixed for you. Please send me a private message and include your full name and account primary phone number so I can assist you.


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I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
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I am a Comcast Employee.
Please post so people with similar questions may benefit.
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Mark a Best Answer!solution Icon

Regular Visitor

Re: Missing Email

Someone is working the ticket.  I was on Pop mail for the past 9 years.  There’s a migration to a new platform that is not pop mail compatible when my account was moved I lost all the email I had at the time of the move.  They are trying to restore my lost mail. 

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