Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,857,245

members

1,131

online

29,944

topics

Top

Missing Email

Regular Visitor

Missing Email

I discovered that I am missing two years worth of emails.  I know I had them 30 days ago and this is related to your platform upgrade .  I have spoken to several techs and walked through

a resoration and looking in the trash folder.  This also is not associated with any other device and is only associated with your new platform migration.

 

During my last call I was told the ticket CR 777898755 was being escallated to engineering and I would be contacted in 72 hours.  This never happened and now I'm being told  "sorry, we have not way of getting your email back".   Every person I speak with tells me something different but the truth of the matter is that this is related to your new platform migration.

 

-Missing all 2016 emails

-Missing all 2017 up to December 7th (platform upgrade?)

-I have all 2015 emails and 2018 emails.

 

This is a massive failure and I need these messages restored for a senior engineer or somone who knows what they are doing

Email Expert

Re: Missing Email

I will escalate this to the forum admins for follow-up--------------




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Official Employee

Re: Missing Email

Hi Frollins3, I can review this further.  Please send me a private message with your account information (your name, address and account number). 

 

Thank you 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 2 replies
  • 129 views
  • 0 kudos
  • 3 in conversation