Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,841,543

members

1,156

online

36,077

topics

Top

Missing Blob for item 91478

New Poster

Missing Blob for item 91478

All emails prior to 4 days have this message instead of the original body of text of the email. HELP!!

New Poster

Re: Missing Blob for item 91478

I've had the same problem with emails dated/timestamped earlier than 10:40 EDT, on September 22, 2017. I've been in contact with support several times and they have yet to fix my problem. This is very frustrating since I store important information in my emails that I need to retrieve on a daily basis. I can read the content/body of my emails after 10:40 EDT, on September 22, 2017. I'll update this thread if my email problem is resolved.

New Poster

Re: Missing Blob for item 91478

Sometime between yesterday afternoon and this morning my problem was resolved by Comcast. I wasn't notified that is was resolved, which is a bit surprising. This problem existed for 6 days. I'm just happy I can retrieved my vital emails again.

Official Employee

Re: Missing Blob for item 91478

Captain, 

 

Just wanted to check and see if this issue is resolved for you as well.

 

 


CaptainDumbhole wrote:

All emails prior to 4 days have this message instead of the original body of text of the email. HELP!!


 





Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: Missing Blob for item 91478

I did notice afterwards that i could still see emails mire than 2.5 years old as well as the most recent. They did correct the issue with the body of the emails not being there. There is still an issue! ! The problem emails can't be found through the search engine.
Email Expert
Moved:

Re: Missing Blob for item 91478

Moved for personal information in post-----email address

New Poster

Re: Missing Blob for item 50561

Missing alot of emails that I could read, now I cannot. Missing blob message appears on several but not all emails.
Xfinity Events:
WATCHATHON 2018... See More
Discussion stats
  • 6 replies
  • 848 views
  • 0 kudos
  • 5 in conversation