Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,807,834

members

18

online now

1,953,739

discussions

Top

Messages deleted from inbox

Regular Visitor

Messages deleted from inbox

Does anyone else have messages deleted from their inbox?  All of a sudden today I only have messages from March 10 to now.  I have shown in preferences I want them kept for 90 days.

Email Expert

Re: Messages deleted from inbox

Do you have the account set up on another computer, smartphone or tablet?  If so, the settings in any of them will override the settings in Comcast preferences.  So one of them may be set to download and then delete the messages on the server.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon