Need Email Help? Please post the following information in your post. Do you use XfinityConnect? The Full or Lite version? Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.) Which browser/version do you use? And- have you cleared your browser cache? Which operating system? XP, Vista, Windows 7, Mac OS X Details of the problem you are having.
The various suggestions on forums didn't help. I finally paid $38 for online help with an immediate answer (after about a 5 minute wait and a little confusion) .
Mailbox in the toolbar has an option of going offline for each server (?) I use. The Comcast server was offline. How it got there I am not sure. But I think that in a hurry the day that I lost incoming mail, a window popped up that I closed immediately without really looking at it, just assuming that if I didn't click on anything I wouldn't be changing anything. so it goes.
You didn't say that there was a squiggle icon next to your account in the sidebar. For those of us who use Mac Mail, it's glaring. The people who don't use it wouldn't know to ask.
So it's a good reminder to go to Mailboxes / Take All Accounts Online.
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here. Was your question answered? Mark it as an accepted solution! Did this post help? Why not give it a kudo!!!
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.