Need Email Help? Please post the following information in your post. Do you use XfinityConnect? The Full or Lite version? Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.) Which browser/version do you use? And- have you cleared your browser cache? Which operating system? XP, Vista, Windows 7, Mac OS X Details of the problem you are having.
The various suggestions on forums didn't help. I finally paid $38 for online help with an immediate answer (after about a 5 minute wait and a little confusion) .
Mailbox in the toolbar has an option of going offline for each server (?) I use. The Comcast server was offline. How it got there I am not sure. But I think that in a hurry the day that I lost incoming mail, a window popped up that I closed immediately without really looking at it, just assuming that if I didn't click on anything I wouldn't be changing anything. so it goes.