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Lost an Important Email

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Lost an Important Email

I lost an important email, accidentally deleted with new phone.  Is there a way to recover it?

Email Expert

Re: Lost an Important Email

Do you have a desktop or laptop computer you can access the account on?  

 

You have a feature called “Recover Deleted Items”.  It appears only in the default Full version of Xfinity Connect.  (you would need to be on a desktop or laptop to see the Full version)  It is intended to recover emails that you deleted to the Trash folder.  To see it, right-click on the Trash folder.  You will see a small pop-up menu, and the last choice at the bottom is “Recover Deleted Items”.  Click on it and it will open a window showing emails that you deleted.  It is supposed to go back 15 days, but may go back farther than that.  From that window you can restore emails to any folder you have.  Select the ones you want and then click on the little folder icon at the top of that window.  If the emails went missing for any other reason, the feature supposedly won’t show them.  E.G:  if your deletion schedules deleted them or you have a malware infection of some kind.  Also, it usually takes 24-48 hours for an email to show up in this feature.

 

So you should be able to recover the email once it appears in that feature.  It also assumes you have the account enabled using IMAP on the phone and the computer.




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