Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,842,417

members

609

online

36,217

topics

Top

Links not working in new email

Frequent Visitor

Links not working in new email

One of the many problems with the new Xfinity email is that links do not work.   I received my most recent Comcast bill and the View Your Bill button no longer works.  So I have to take extra steps to separately go to my account to view my bill. 

 

Has anyone else encountered this and if so found a fix?

Email Expert

Re: Links not working in new email

The link in that billing notice works just fine for me.  So do any other links I have in incoming emails from other senders.  Try refreshing the page, and if that doesn't do it,  try clearing out your browser's cache/browsing history. When you have done that, close out the browser and re-start it in a fresh session. If that still doesn't work, then try using a different browser.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Frequent Visitor

Re: Links not working in new email

Thanks.  Unfortunately nothing seems to work.  Will have to try a different computer.

Xfinity Events:
WATCHATHON 2018... See More
Discussion stats
  • 2 replies
  • 364 views
  • 0 kudos
  • 2 in conversation