Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,840,943

members

1,117

online

35,954

topics

Top

Legitimate emails being routed to spam folder.

Contributor

Legitimate emails being routed to spam folder.

  An organization I take classes with  puts out a mailing regarding classes or events. If classes are cancelled due to severe weather, email is the only way cancellation notices are posted. For some reason, these messages are being routed to the spam folder,  thats if they get delivered at all.  I put the groups email addess in my contacts list. I move the messages to inbox,  mark then as NOT SPAM,  did a live chat with a representative, who was going to have someone get back to me within 24 hours (still waiting, did they mean within 24 days?)  Tonights class was cancelled. A  cancellation notice was sent out 24 hours ago. It did not arrive until today, after the class would have ended, and even then it went directly to spam.  What extreme measure is it going to take to get through to Xfinity to rectify this issue?

Email Expert

Re: Legitimate emails being routed to spam folder.

Call Comcast security and see if there is a blocking issue for that sender's domain---------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Xfinity Events:
WATCHATHON 2018... See More
Discussion stats
  • 1 reply
  • 105 views
  • 0 kudos
  • 2 in conversation