Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,709,131

members

81

online now

1,872,560

discussions

Back to Top

Keep getting message to enable cookies

Posted by
Frequent Visitor
  • Congratulations, you've have started 5 topics! Your communication brings an abundance of information to the community!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 1 of 28
22,905 Views

Keep getting message to enable cookies.  How do I do that?

27 REPLIES
Posted by
Gold Problem Solver

Message 2 of 28
22,899 Views

gmplyr wrote:

Keep getting message to enable cookies.  How do I do that?



Which browser do you use please?  And which version of that browser?



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Posted by
Frequent Visitor
  • Congratulations, you've have started 5 topics! Your communication brings an abundance of information to the community!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 3 of 28
22,897 Views

My default browser is Mozilla Foxfire, but we also use IE.

Posted by
Gold Problem Solver

Message 4 of 28
22,888 Views

IF IE Version 8:

 

Internet Explorer 8.x

  1. Click on the Tools-menu.
  2. Select Internet Options in the menu - a new window opens.
  3. Click on the Privacy tab near the top of the window.
  4. Click on the Default button of the window.
  5. Move the slider so that it is on one of the levels below Medium High (including Medium, Low, Accept All Cookies).
  6. Save changes by clicking OK.

 

 

Firefox:  See this link:

http://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

 



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Posted by
Email Expert

Message 5 of 28
22,879 Views

You can find what you need right here-----------

 

Enable/Disable Firefox Cookies




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 6 of 28
21,381 Views

I don't understand the statement above in red.  What is the value for this fields?

 

Posted by
Email Expert

Message 7 of 28
21,363 Views

What statement are you referring to?  There is nothing in red in this thread.  You need to provide more detail about what you are looking at.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.

Message 8 of 28
21,131 Views

TURN ON BROWSER COOKIES

Posted by
Email Expert

Message 9 of 28
21,117 Views

Is that a suggestion, or are you asking how to do it?  If the latter, which browser are you using, and which version?

 




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 10 of 28
20,720 Views

Hi,

I need to enable my cookies,How do I do that?

Posted by
Email Expert

Message 11 of 28
20,696 Views

Controlling cookies is a function of whichever browser you are using.  Which one do you use    IE----Chrome-----Firefox-----Safari----Opera?

 

 




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 12 of 28
19,751 Views
Posted by
Email Expert

Message 13 of 28
19,698 Views

dave1964 wrote:

chrome windows xp


In Chrome, click on the little box of hashmarks at the far right end of your omnibar.  Then click on Settings>>>>Show Advanced Settings>>>>>Privacy>>>Content Settings.  In there you will see the options to control cookies.  Make sure the recommended default is selected---- Which is "Allow Local Data to be Set".




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Valued Contributor

Message 14 of 28
19,678 Views

I get the message all the time in mozilla f fox and cookies are wide open enabled so it doesnt help, it happeneds intermittently.

Not in IE tho'. I run win 7 ie9 and updated f fox.

Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 15 of 28
18,926 Views

Don'r enable cookies...just more ads & junk....

Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 16 of 28
18,153 Views
How do you enable cookies
Posted by
Gold Problem Solver

Message 17 of 28
18,147 Views

Which browser/version are you using?

In Internet Explorer browser, go to Tools>Internet Options? Priavacy tab and make the slider at Medium setting.

 

If you use a different browser, post back which one please.

CC

 

 



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.

Message 18 of 28
17,394 Views

Even with cookies enabled, the customer portal page will not let you log in because it insists cookies are not enabled.  However, the login using the same credentials (as it's all one account system) for this forum works fine.  This is clearly a problem with the site (https://customer.comcast.com/) and it has been broken for quite some time, upwards of a year in fact from the forum threads I am finding.  It's also apauling that there is no support email address anywhere on the contact page.  How do we get someone at Comcast/ Xfinity to pay attention to this and fix the problem so the site is usable again??  As is, you have to come to this forum to sign in, then go back to that site, ignore the warning about cookies and click on the tiny little sign in link at the top, which because you are already signed in will actually take you to the account page (https://customer.comcast.com/Overview/) which is just absurd.  Fix the web page so it doesn't stop you from logging in since clearly everything is working fine other than the cookie detection on the main page!!

Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 19 of 28
14,562 Views

OK yes You are correct, but when does anyone seem to care? If you have CHROME go to---- settings  ----advanced settings ---privacy--- content settings ----  all cookies and site data ----type in a search for xfinity -----click on the box  JSESSIONID --- and proceed to remove them one by one. This is like all other classic tech support   " turn off and turn back on".   Then try to log on to xfinity tv and you'll find it works....at least it does for me. Hope this helps.

Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 20 of 28
14,189 Views

what are cookies?    where are they?  how do i turn them on ?   can you turn them on ???

Posted by
Email Expert

Message 21 of 28
14,188 Views

Cookies are small files that are sent to your browser when you go to a website or webpage.  They help the site remember you, and perform certain other functions.  They generally make your web surfing experience a lot faster and easier.  You control them through your browser preferences, and each one is different-----Internet Explorer, Mozilla Firefox, Google Chrome, Apple's Safari etc.  So to answer your basic question, yes you control cookies.  How you do that depends on which browser you are using.  They are all a little different in that respect.  If you tell us which one you are using, and which version of it, one of us can direct you to the cookies location.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Frequent Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 22 of 28
13,816 Views

my default browser is google.

Posted by
Email Expert

Message 23 of 28
13,792 Views

lynlet wrote:

my default browser is google.


Then go to the far upper right-hand corner of your screen, and click on the small stack of 3 black lines.  From there go to Settings>>>>>>>Show Advanced Settings, and then under Privacy, click on Content Settings.  That will open a dialogue box with Cookies options as the first item.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
New Poster
  • Congrats on Posting your first topic!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 24 of 28
10,110 Views

I keep getting messages to enable my Comcast/Xfinity cookies. How do I do that? I use Google Chrome and have windows 8.1 if that helps. Thank you for any and all help!

Posted by
Email Expert

Message 25 of 28
10,083 Views

auntbear6 wrote:

I keep getting messages to enable my Comcast/Xfinity cookies. How do I do that? I use Google Chrome and have windows 8.1 if that helps. Thank you for any and all help!


Just read my last post above yours.  That is how you navigate to the Cookies section in Chrome.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Frequent Visitor
  • Congrats on Posting your first topic!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.

Message 26 of 28
9,313 Views

MacBookPro, OS X 10.9.5, Safari 7.3. About 6 weeks ago I suddenly started having the same problem...try to login to my Comcast account or email using Safari and I am asked to enable Cookies.  Comcast has been my ISP for YEARS and this just started. Safari Preferences set to block Cookies from third parties and advertisers. Has been set that way "forever" and I never had a problem with Comcast login.  I thought it was something new but here I see posts going back many, many years. This appears to be some sort of Comcast initiated problem...random? My wife's MacBookPro acts the same. I was in an Apple store last week and tried to login from a MacBook in the store...same message. The interesting thing is when I open my Safari Preferences and look to see what sites have stored Cookies, Comcast.com and Xfinity.com have Cookies stored on my computer! Yet I am still asked to enable Cookies. Hmmmmmmm.....  Firefox is fine, no problem logging in to my Comcast account or email. And Safari - Comcast login works just fine on iPad and iPhone. After series of frustrating attempts to contact Comcast I MAY have gotten my message thru. On June 12th I received an email from someone at Comcast Customer Care saying I would be contacted in 48 hours....well, 6 days later I am still waiting. So, so typical.

Posted by
Frequent Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 27 of 28
7,696 Views

I agree that this is a recent, suspicious and very annoying change,  Cookies are often nothing but spyware and addware and any sensible user locks them down to an absolute minimum.  Set up a mail client to fetch your mail from the comcast server and you can avoid this.

Posted by
Frequent Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 28 of 28
6,977 Views

I'm having the same problem with Chrome on Windows 7.  I checked my browser and Comcast has plenty of cookies within my browser already.

 

 Here is a screenshot of the list.  http://imgur.com/hLGlSRg