Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,809,291

members

63

online now

1,954,864

discussions

Top

Keep e-mail address when moving service

Regular Visitor

Keep e-mail address when moving service

I am a 25 year customere with Comcast and one of the few who have had very few issues over the ears. I have Comcast in Michigan and Arizona under seperate accounts. I am discontinuing my service in Michigan due to the fact I can no longer go on my seasonal plan unless I wait 10 months. I want to make sure I do not lose my email addy. What is it that I must do o keep it. Is there a way to associate it to my Arizona account?

Email Expert

Re: Keep e-mail address when moving service

First of all, last April Comcast changed it's policy about email.  If you downgrade or cancel service you can still  keep the email account active.   See herre-----------------

 

https://customer.xfinity.com/help-and-support/internet/using-email-only

 

If you still want that email address associated with the account in Arizona, you would need to call them for that.  Start with Comcast security-------------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon