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JAW27------------Please Read

Email Expert

JAW27------------Please Read

Your post contained personal information and was removed to a secure location. These are public forums, and you should never post account numbers, street addresses, telephone numbers, email addresses, your full name, or anything else personally identifiable to you. Spammers and hackers can easily harvest that information. Your post is below with the information redacted or removed. Please read the forum guidelines for posting————————-

http://forums.comcast.com/t5/Forum-Guidelines/Posting-Guidelines/td-p/866289

 

 


JAW27 wrote:

ABSOLUTE NONSENSE.  I am spending more and more time trying to correct settings in order to receive e-mail.  I get messages from you on both i-phones and occasionally, both I-pads, that the passwords on our two accounts are incorrect, at the same time that the e-mails are showing up on our Outlook accounts.  E-mails are disappearing from our two Apple devices, but remaining on our PC devices.  May I respectfully suggest to your hotshot technical people that there is something drastically wrong with your own servers, if e-mails send and receive on some devices and produce password errors on other devices.  It is really getting to the point that Comcast will not be our company of choice, and I may transfer my internet, my e-mail and my telephone from you, unless you can finally get your product working properly.

 

I would be interested in any realistic comment you might have.

 

 

From: Customer Security Assurance [mailto:noreply@csa.comcast.net]
Sent: Wednesday, October 21, 2015 6:20 AM
To:
Subject: Customer Security Assurance Notice

 

       
       

 

     

 

 
 


Customer Security Assurance Notice

Abuse Incident Number:
NA0000188108619

Dear 

Comcast has received a report of email missing from your email address xxxxxxxxxxxxxxxxxx. After further investigation, we have determined that your email has been downloaded to a third party email program and cannot be restored. We apologize for any inconvenience you may be experiencing from the loss of these messages. The following steps are recommended.

Check all Third Party Email Programs: The email may have been downloaded onto a device on your network without your awareness. Comcast recommends you review all third party email programs (such as Outlook Express, Microsoft Outlook, Windows Mail or Mac Mail) on all computers, tablets, and smartphones in your home. If you find the program that was used to download your missing messages, Comcast recommends changing the account properties in the mail program to leave a copy of the message on the server.

Change your Comcast Password: If you were unable to locate the missing email, we recommend that you change your password to prevent your current emails from being downloaded by the mail program and removed from our server. You can change your password by going to the Comcast Customer Central website - https://login.comcast.net/account. Please ensure that your new password is strong (containing capital and lowercase letters, numbers, symbols allowed, and between 8 - 16 characters) and unique (Comcast recommends that you do not use this password for any other login website).

Thank you for choosing Comcast!


Sincerely,

Comcast Customer Security Assurance

 

     

 

     

 

 


This is a service-related email. Comcast will occasionally send you service-related emails to inform you of service upgrades or new benefits to your Comcast High-Speed Internet service.

Copyright 2009. Comcast. All other trademarks are properties of their respective owners.

Comcast respects your privacy. For a complete description of our privacy policy, click this link.

Comcast
One Comcast Center, 10th Floor
1701 JFK Boulevard
Philadelphia, PA 19103-2838
Attn: CHSI

 

 


 




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Email Expert

Re: e-mail failure

Do you have the account enabled in Outlook using POP3?  Because if you do, that would explain why the emails appear OK on the PC but not on the iOS devices.  By default, POP will download the messages into Outlook and then delete them from the server.  So there is nothing there for the iPads to "see".  iOS now automatically detects Comcast accounts as being IMAP compliant and configures them accordingly when you set up the account on an iPhone or iPad. 

 

So check Outlook and if it's using POP3 settings, re-create the account using the same user ID and password,  using the IMAP settings, and then disable the POP3 one.  After you are satisfied that everything is working right, you can delete the POP version of the account in Outlook.  I'm not familiar with Outlook, so if you need to configure it manually here are the settings--------------------

 

http://customer.comcast.com/help-and-support/internet/email-client-programs-with-xfinity-email/




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
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I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
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I am not a Comcast employee.

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