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Is it possible to recover lost email folder?

New Poster

Is it possible to recover lost email folder?

I am looking to recover a few lost emails that were in my saved email folder. I currently use a seagate drive with Time Machine for backup but am unable to find comcast email folders. I can see Mail email files but not comcast email. I did not have a saved emails folder in Mail only in Comcast/Xfinity email. How do I identify these files? They were lost around the 20th. of June. Perhaps 10 emails in a folder marked as 'saved emails' folder.

Email Expert

Re: Is it possible to recover lost email folder?

As you now know, Time Machine only backs-up Mac Mail.  It can't back up Comcast email because it's a website.  So that leaves Comcast.  There is a recovery feature you can use, but it only goes back two weeks, and only works on emails you deleted yourself.  It does not work on folders.  You could try calling Comcast security and see if they can retrieve them, but I wouldn't hold out too much hope, as it's been over a month since you lost them.

 

Comcast Customer Security Assurance-------------------

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New Poster

Re: Is it possible to recover lost email folder?

Good to know! Thanks!