Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,842,787

members

1,545

online

36,279

topics

Top

Is COMCAST throttling OneDrive?

New Poster

Is COMCAST throttling OneDrive?

Two weeks ago, my hard disk crashed.   A week and a half ago, I installed a new disk and start the OneDrive sync.   My laptop is configured to not power down and I am using a wired connection (directly to the modem).   So far, less than 50% of the data has uploaded.    Various tools show my download speed between 100 and 200 mbs, but OneDrive is syncing at roughly 60 kbs.   I did a refresh earlier this year, and uploaded over 200 GB over a weekend.  I did a trace on the one drive URL (onedrive.live.com), and the trace shows some time outs.

 

C:\Windows\system32>tracert onedrive.live.com

Tracing route to a-0014.a-msedge.net [204.79.197.217]
over a maximum of 30 hops:

1 1 ms 1 ms 3 ms 10.0.0.1
2 38 ms 15 ms 28 ms 96.120.65.185
3 24 ms 16 ms 15 ms te-0-1-0-9-sur02.rehoboth.ma.boston.comcast.net [68.87.154.205]
4 15 ms 13 ms 17 ms be-29-ar01.needham.ma.boston.comcast.net [68.85.106.157]
5 14 ms 19 ms 14 ms be-1003-pe02.onesummer.ma.ibone.comcast.net [68.86.90.173]
6 16 ms 18 ms 18 ms 50.248.118.222
7 15 ms 16 ms 15 ms tor1.bos01.msedge.net [131.253.32.111]
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 13 ms 14 ms 13 ms 204.79.197.217

 

Is this a problem with COMCAST or Microsoft?    Is COMCAST throttling OneDrive?   If so, could you please ease up on the retrictions.   I am paying through the nose for your service.   Provide some.

Official Employee

Re: Is COMCAST throttling OneDrive?

Hi, adblondin - We don't put any limitation on download speed for any web site. Even per your trace route, you can see that time outs pop up after hitting the different (msedge.net) server. Are you only having an issue with OneCloud? 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Connection Expert

Re: Is COMCAST throttling OneDrive?

FWIW, those timed out hops are meaningless. They are just routers / interfaces that are deliberately configured to not respond to ICMP packet based ping requests. The trace completes to the destination server.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Official Employee

Re: Is COMCAST throttling OneDrive?

Hello adblondin, I would be happy to look at your modem to see if there is an issue. However, if you are just having issues with just OneDrive, there may be an issue with MS. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Events:
WATCHATHON 2018... See More
Discussion stats
  • 3 replies
  • 406 views
  • 0 kudos
  • 4 in conversation