Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.




online now





Regular Visitor


if I cancel Comcast internet service, will I still be able to use my email address?
Gold Problem Solver

Re: Internet

No.  Once you cancel internet service your email account is closed as well.  You will no longer have any access.

If yiu cancel, before you do, set up a free email account with a Gmail, a Thunderbird,etc. and notify all contacts to use that new one.  You will also want to EXPORT the contacts in your address box and save tgevCSV file of your contacts so you can IMPORT the contacts to your new email program.


Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.