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Internet Explorer 9 Comcast Support

Posted by
Regular Contributor

Message 1 of 14
5,511 Views

Internet Explorer 9 was introduced last week, the final version I guess. It was my understanding Comcast was not going to support it until the final version was introduced.

Any idea when it will be supported? I don't want to install it until it's supported.

Thanks!

13 REPLIES
Posted by
Gold Problem Solver

Message 2 of 14
5,493 Views

I've never seen Comcast offer support for a new browser quickly, following it's final release.  You might be waiting quite awhile to install IE9.



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Posted by
Visitor
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Message 3 of 14
5,489 Views

DON'T INSTALL IT UNTIL YOU'RE TOLD BY COMCAST THAT IT'S COMPATIBLE!!!!  I did and then was unable to access the internet!  (Reported a couple of missing files which I could not find to install).  Clicking on the IE9 icon got no response.  I had to remove IE9 and then re-install Win7 to get the internet back up and running.....but I was also left with the necessity of re-installing numerous programs, etc. because of the re-installation.    WAIT!!!!!!!!!!!!!!!

Posted by
Security Expert

Message 4 of 14
5,476 Views

There are no issues accessing the internet from Internet Explorer 9 from Comcast.


There is, however, an issue with posting in the Comcast forums. Until the issue with Lithium and IE ( are resolved you will need to either use an alternate browser, or hold off installing IE 9.

 

I use Firefox 4.0 as my primary browser, but I also have IE9 installed.

 

 

Added: If you run IE 9 in compatibility mode for forums.comcast.net, it will function as expected.



"Once I talked to the inmates of an insane asylum in Hartford. I have talked to idiots a thousand times, but only once to the insane..."
Mark Twain


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Posted by
Frequent Visitor

Message 5 of 14
5,278 Views

After installing IE9 my comcast home page is "requiring" a flash player upgrade.  The active x install doesn't work and a manual install of Flash Player does not resolve this issue.  Still request upgrade. Have tried several times.  uninstalling IE9 and using IE8 solves the assue.

Posted by
Security Expert

Message 6 of 14
5,273 Views

What is the home page URL that is giving you the request to upgrade?

 

Also, what version of Windows are you using?



"Once I talked to the inmates of an insane asylum in Hartford. I have talked to idiots a thousand times, but only once to the insane..."
Mark Twain


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I am not a Comcast employee, I am a paying customer just like you!
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Posted by
Frequent Visitor

Message 7 of 14
5,268 Views

Using Windows 7

  1. My start page is www.comcast.net on the R side is the video player and that is the place that says an update to Flash Player is necessary.
Posted by
Regular Contributor

Message 8 of 14
5,264 Views

Thanks, LPP. I could not figure out why I could not post. Lets see if this works. If it does, I will edit.

 

Success! IE9 in compatiblilty mode lets me post. The compatability mode is invoked by the icon in the address bar that looks like a line graph.

Posted by
Security Expert

Message 9 of 14
5,263 Views

There is an ad there that uses Flash. I just checked and have no problems. WIndows 7 SP1, ULT, IE9.

 

Use Program and Features control panel to uninstall the Adobe Flash Player Active X. Do not uninstall the plugin if you have it, It's used for Firefox.

 

Then download and reinstall the current version. It was just release and you'll find  it here:

http://get.adobe.com/flashplayer/



"Once I talked to the inmates of an insane asylum in Hartford. I have talked to idiots a thousand times, but only once to the insane..."
Mark Twain


Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
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Posted by
Service Expert

Message 10 of 14
5,246 Views

Blue Two, instead of using the compatibility mode icon in the address bar each time,  you can do the following:

 

While on a forum page,  choose Tools  at the top  of the page.

 

Click on Compatibility View Settings.    

 

You should see the forum URL listed in the box under Add this website.

 

If not add the URL of the page.

 

Click Add, then Close.

 

It's set to always view in compatibility mode.

 

 




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We ask that you post publicly so people with similar questions may benefit from the conversation.

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Posted by
Frequent Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 11 of 14
4,942 Views

I am using Internet Explorer 9 right now but I am having trouble accessing my email folders (screen changes and freezes) so I am going back to version 8

Posted by
Gold Problem Solver

Message 12 of 14
4,927 Views

Jim,

Did you try compatibility View already?



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Posted by
Frequent Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 13 of 14
4,741 Views

I did try compatibility view but with no success. I am back to using IE 8 and can log in fine now.

Posted by
Contributor

Message 14 of 14
4,550 Views

-I, downloaded IE9- it is a complete mess. Went Back to IE8.