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Incoming emails being blocked all of a sudden.

New Poster

Incoming emails being blocked all of a sudden.

I have been receiving emails without any issues for many many years now. Until recently I had not been receiving any emails from sassieshop.com with whom I get work from daily and have lost over a weeks pay because of this. (Others from other servers have also said many of their emails coming to me bounce back also) Without these emails coming in I don't work! I have been on the phone with Comcast and was told it was not their problem and that Comcast was not blocking the senders. The guy says he optimized my account and sent test emails. Of course the Comcast emails came through as they always have, especially the bill like clockwork. After being talked down to by a Comcast rep I ended the discussion as he was not helping the situation and was being rather rude. Nothing is going to my spam folder. No other settings checked off to cause this. All other emails come in. So anywaym I went into all the companies that email me daily from sassieshop.com and changed my email address to something beside Comcast. Guess what? I am getting my emails again. So if I do not want to get job offers anymore I stick with Comcasts emails. If I want to work I have to use someone else. Does Comcast not think this is a problem? For what I pay each month I should be able to get all my emails and not have them blocked because Comcast suspects they may be spam or whatever! This needs to be addressed as I am reading it happens all the time!

Gold Problem Solver

Re: Incoming emails being blocked all of a sudden.

 


Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Gold Problem Solver

Re: Incoming emails being blocked all of a sudden.

Call the Assurance department.

The Customer Security Assurance organization has been established to ensure a safe and secure online experience for Comcast customers. This team is a dedicated group of security professionals who respond to issues pertaining to phishing, spam, infected computers (commonly referred to as bots), online fraud and other security issues.

Business Hours: 6:00am - 2:00am EST, 7 days a week
Contact: 1-888-565-4329


Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




New Poster

Re: Incoming emails being blocked all of a sudden.

Already went through all this with Comcast. All my settings are fine according to Comcast. Nothing going into Spam. No settings had been changed. I use Thunderbird, smartphone, and online and never had any problems until a few companies were telling me their emails to me were bouncing back recently and/or the biggest offender was (sassieshop.com) I just was not getting their confirmation emails from companies that I have always received them from for YEARS. These were emails confirming I was contracted by them to do jobs! Not good when I don't perform a job because I didn not receive the email telling me I got it. I clear my browser history on exit. Windows Vista. 

Regular Visitor

Re: Incoming emails being blocked all of a sudden.

I've been having the exact same problem since 7/28/15.  Comcast said they are not blocking-yet the emails never appear when sent.   I'm hoping that they reappear again soon.  If they don't I guess changing from Comcast is my only option.  Very strange that it's happening to so many Comcast customers-but it's not happening on Comcasts end. 

New Poster

Re: Incoming emails being blocked all of a sudden.

The company that can not send me emails clearly states they are forced to stop sending them if an ISP marks them as spam. Well documented problem Comcast should be well aware of and do something about it. I'd rather suffer with spam than keep losing work! http://www.sassieshop.com/site/do_not_email_guide/