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Inbox View Order Problem

New Poster

Inbox View Order Problem

When my email first opens, messages are sorted by date, most recent on top, which is what I set at my preferences. Until recently, when I read a message, didn't delete or move it, and clicked on InBox, the order was still by date, as expected. However, recently when I go back to InBox, messages are in random order. How can I get InBox messages to always be in date order when navigating back to InBox without having to reset the View every time?

Email Expert

Re: Inbox View Order Problem

In the toolbar for the Inbox page, click on "View".  Is "By Conversation" selected?  If so switch it to "By Message" and see if that fixes it.




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