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If I cancel Comcast Internet, can I keep my email address?

Regular Visitor

If I cancel Comcast Internet, can I keep my email address?

If I cancel my comcast internet subscription, can I continue to use / access my 'comcast.net' email address?  Or does my email address get dumped?

Thanks,

Bonnie

 

 

Service Expert

Re: If I cancel Comcast Internet, can I keep my email address?


blschaller wrote:

If I cancel my comcast internet subscription, can I continue to use / access my 'comcast.net' email address?  Or does my email address get dumped?

Thanks,

Bonnie

 


If you cancel service, you lose your Comcast supplied email address.


The Support Forums are "public" forums and you should not post identifiable information - (full name, account number, address, phone numbers & email addresses).  Users of these forums are Comcast customers, the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing. Comcast Official Employees (OE) are identified with RED lettered User Names. Comcast Appointed Experts are identified with GREEN lettered User Names.




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Official Employee

Re: If I cancel Comcast Internet, can I keep my email address?


geek46 wrote:

blschaller wrote:

If I cancel my comcast internet subscription, can I continue to use / access my 'comcast.net' email address?  Or does my email address get dumped?

Thanks,

Bonnie

 


If you cancel service, you lose your Comcast supplied email address.


 

Not so fast there! You may want to hang on for about 24 more hours for a pretty surprising announcement Smiley Wink


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New Poster

Re: If I cancel Comcast Internet, can I keep my email address?

ComcastJordan or anyone,  What was/is the surprise announcement regarding keeping your email address?? We are moving to an area of the country where Comcast is not available and only want to retain our email addresses for a brief transition period of max 2 weeks.

 

 

Official Employee

Re: If I cancel Comcast Internet, can I keep my email address?

TADA!!!  

 

http://customer.xfinity.com/help-and-support/internet/email-only-faqs

http://customer.xfinity.com/help-and-support/internet/using-email-only

 

Tell me that isn't cool!

 

UPDATE:  Awww, man.  I think I spoke a little too soon. It's coming soon and we have the documentation up, but lauch isn't quite yet.  Trying to get more details to share.


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New Poster

Re: If I cancel Comcast Internet, can I keep my email address?

Hi  I was able to receive email using my Comcast mail id even though we disconnected the service on 4/25 as Jordan advised would be possible. Everything was perfect up until late yesterday.  Anyone have any idea what needs to be done to receive my email again??  Or how to forward the email to a different email address for any amount of time?

Thanks 

Email Expert

Re: If I cancel Comcast Internet, can I keep my email address?


northbrook wrote:

Hi  I was able to receive email using my Comcast mail id even though we disconnected the service on 4/25 as Jordan advised would be possible. Everything was perfect up until late yesterday.  Anyone have any idea what needs to be done to receive my email again??  Or how to forward the email to a different email address for any amount of time?

Thanks 


You are kind of in limbo-------first, your email could very well continue to function up to 30 days from the time you paid the last bill, and maybe longer if you have it enabled in a desktop client like outlook or Thunderbird, etc.  Comcast has not provided forwarding for former customers in the past, and we don't know yet whether they are going to or not.  The announcement that was rescinded is still up in the air.  We don't know yet when the new option for keeping email will go into effect.




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Email Expert
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Re: If I cancel Comcast Internet, can I keep my email address?

Visitor

Re: If I cancel Comcast Internet, can I keep my email address?

I called in today and was informed that as of 4/12/16 all comcast email addresses would be saved if you cancelled service as long as you us it every 9 months.  Is that correct?

Email Expert

Re: If I cancel Comcast Internet, can I keep my email address?

A Comcast employee originally posted here in the forums that as of 04/12/16, you could keep the account active with some conditions, including that you had to have signed in within 90 days before cancelling service, and then once every 90 days thereafter.  However, that was recinded, and as far as I know it's still not in effect.  I'll try to get a positive answer one way or the other from the forum administrators.




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Official Employee

Re: If I cancel Comcast Internet, can I keep my email address?

Hi all, I am researching this further and will reach out when I receive an update.

 

Thank you


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New Poster

Re: If I cancel Comcast Internet, can I keep my email address?

Any update?

Service Expert

Re: If I cancel Comcast Internet, can I keep my email address?

At this time the service is still not available and we haven't heard any estimated time for its rollout.




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